We’re Civica, and we create software that helps deliver critical services for citizens all around the world.
From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as Senior Data Analyst in our People Analytics Team at Civica
We are looking for a People Analytics – Senior Data Analyst to join our global People Systems & Data team. This is a small but high-impact team with significant opportunity to shape how we use data across the business. You will play a pivotal role in building out the data infrastructure, improving pipelines, and setting the foundation for scalable, reliable people data.
As part of this role, you’ll work on developing our data pipeline architecture, connecting disparate HR systems, and establishing unified data standards across the organisation. As a People Analytics - Senior Analyst, you’ll design, develop, and optimise data solutions that empower decision-making across Civica.
Collaboration is at the heart of this role - you’ll partner with HR COE teams, IT, Finance, and business stakeholders to ensure data is accurate, consistent, and trusted. Improving and embedding governance and compliance in everything we deliver, while helping the organisation make smarter, data-driven decisions and building momentum for a more connected and reliable data landscape.
This role offers substantial scope for growth: you’ll not only shape the way we manage and use people data today but also play a key part in defining the future of People Analytics at Civica.
What you will do to be successful in this role as Senior Data Analyst
Key Responsibilities:
- Partner with HRBPs and other internal COE’s, IT, and business stakeholders to understand reporting needs and translate them into scalable solutions.
- Support the development of the People Data strategy, helping to define standards, processes, and best practices.
- Drive improvements in data accuracy, governance, and standardization, ensuring consistency and reliability across functions.
- Lead the development of Power BI solutions – from robust data modelling to creating intuitive, insightful dashboards.
- Connect to and integrate multiple data sources for reporting.
- Gather and translate business requirements into robust data solutions.
- Utilize existing technology to automate and provide real-time data and analytics where possible.
- Develop user procedures, guidelines, and documentation and provide end-user training and support.
- Design and deliver automated, self-service reporting solutions that reduce manual work and provide timely, actionable insights for HR and business leaders.
- Be a catalyst for change – building momentum in how data is valued, used, and trusted within the organisation.
- Maintain clear documentation for datasets, models, and transformation processes.
- Strong analytical skills with the ability to interpret complex data sets.
- Strong communication and stakeholder management skills.
- Proactive and solution-focused approach to problem-solving.
- Proven data modelling skills across multiple business contexts.
- Strong skills for data extraction, transformation, and validation.
- Proficiency in Excel for advanced data analysis and manipulation.
- Experience developing automated reporting solutions and self-service analytics tools
- Strong hands-on experience with Power BI (ETL in power query, data modelling, DAX, and dashboard design).
- Understanding of data governance, security, and compliance practices.
- Ability to work with incomplete or messy data and implement data cleansing strategies
- Strong analytical and problem-solving skills, with the ability to work with technical and non-technical stakeholders.
- A collaborative mindset and a passion for using data to drive better people and business outcomes.
- Familiarity with SQL or other scripting languages (like Python) for data transformation and automations
- Microsoft power platform
- Experience working with APIs to extract and integrate data from HR and business systems.
- Experience with HR/People data and an understanding of typical HCM systems and processes.
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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