Confluent Logo

Confluent

Senior Customer Success Technical Architect

Reposted 11 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in GB
Senior level
Remote
Hiring Remotely in GB
Senior level
The Senior Customer Success Technical Architect will advise customers on Confluent products, address technical challenges, and enhance customer retention by providing tailored technical solutions and support.
The summary above was generated by AI

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Confluent is searching for a Senior Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives.

The CSTA role is both deeply technical and commercial in nature. You will leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.

In this role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies. You will work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms! Locations: US Remote

What You Will Do:
  • Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success.

  • Identify customer technical objections and develop strategies to address those blockers to adoption.

  • Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.

  • Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)

  • Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.

  • Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.

  • Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.

  • When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.

What You Will Bring:
  • Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience

  • Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers

  • Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment

  • Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas

  • Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention

  • Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context

  • Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)

  • Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)

  • Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)

  • Experience with Java Virtual Machine (JVM) tuning and troubleshooting

  • Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions

  • Ability to learn new technologies quickly, as well as a strong interest in doing so!

What Gives You an Edge:
  • Confluent Developer or Administrator certifications (https://www.confluent.io/certification/)

  • Experience with Apache Kafka & Apache Flink

  • Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Top Skills

AWS
Azure
Confluent
Flink
GCP
Go
Java
Kafka
Kerberos
Linux
Private Link
Python
Sasl
Tls/Ssl
Vpc

Similar Jobs

6 Hours Ago
Easy Apply
Remote or Hybrid
United Kingdom
Easy Apply
Entry level
Entry level
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
The Business Development Representative engages prospects to discuss Acquia's digital media solutions, driving customer engagement and identifying business opportunities.
Top Skills: Drupal
6 Hours Ago
Remote or Hybrid
London, England, GBR
Senior level
Senior level
Cloud • Healthtech • Social Impact • Software • Biotech
The Solutions Consultant will work with customers to understand their IT infrastructure and data workflows, design solutions, integrate systems, and collaborate with teams to improve Benchling's offerings for biotech R&D.
Top Skills: APIsCloud-Based It SystemsElnErpLimsPythonR
6 Hours Ago
Remote
United Kingdom
Junior
Junior
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
As a Sales Development Representative, you will collaborate with sales and marketing teams to build a sales pipeline, conduct market analysis, manage client relationships, and utilize various tools for prospecting. You must be fluent in English and German and have a strong focus on accountability, communication, and creative problem-solving with at least 2 years of prospecting experience.
Top Skills: GongLinkedin NavigatorOutreachSFDC

What you need to know about the Belfast Tech Scene

If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account