Senior Customer Success Manager – Partnerships

Fast-growing measurement company looking for an experienced media or adtech professional to retain and grow revenue across key EMEA adtech partners by strengthening relationships, supporting campaign execution, and driving adoption of Adelaide’s AU metric in partnership with Sales, Analytics, and Partnerships teams.

Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation.

Since 2020, we've become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and dive stronger business outcomes. Adweek has called Adelaide's AU "the attention economy's most widely recognized metric," and AdExchanger named it "Best measurement/Analytics Capability."

Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.

The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in GoogleDV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, an Jaguar Land Rover—along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU's value across the media lifecycle.

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.

We have a NYC office and a London WeWork, but operates as a remote-friendly company with flexible work options.

We're a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing. Everyone is encouraged to play a role in shaping planning and strategy.

We're built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.

This position reports to the Director of Operations, EMEA; it will focus on retaining and growing revenue from Adelaide’s adtech partners. We’re seeking a candidate with at least 5 years in media or adtech, who has a track record of growing account revenue and stakeholder interaction. 

In this role, you will be joining a team of 3 Customer Success Managers focused on the EMEA market, and will work closely with the EMEA Partnerships Director. You’ll be responsible for strengthening and nurturing relationships with key partners, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across our partners organisation in decisioning, inventory curation,and client services.

Day-to-day activities range from collaborating with Sales and TAM and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.

This hybrid role is based in our London office and requires at least 1 day per week on-site, with flexibility for remote work on other days.

This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE).

Base Range: £60,000 – £72,000

OTE Range: £75,000–£90,000

Performance-based incentives have the potential to exceed the stated OTE.

An important part of our culture is continuous learning and the open sharing of ideas. We offer:

• Access to a broad network of investors and advisors who can help you and your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• An education budget to support ongoing professional growth and development

Specifically, in this role, you will:

• Learn to evangelize a new way of rating and measuring media quality
• Build and manage deep relationships at key strategic partners
• Hit the road (in-person and virtually) to spread the word about AU at partner organizations
• Collaborate on and execute plans to increase engagement and revenue from key partners

• Manage and nurture relationships with all UK / EMEA partners, including some of Adelaide’s biggest clients
• Act as a product expert, articulate Adelaide’s value proposition and share recommendations based on data-driven insights
• Contribute to the development of best practices for strategic account management, including playbooks, case studies and mentorship
• Lead strategic account planning, identifying growth opportunities and aligning Adelaide’s solutions to meet client business goals
• Own client health metrics, proactively identifying risks and implementing retention strategies
• Provide ongoing support, responding with clockspeed, sharing guidance and managing timely problem resolution
• Stay current on industry trends and share proactive insights with clients to position Adelaide as a thought leader in media quality and attention measurement
• Collaborate closely with the Partnership Director to strengthen client relationships  and expand Adelaide’s portfolio
• Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
• Coordinate with the Technical Account Management team to ensure seamless campaign setup and execution

• 5 years in media or adtech
• Bachelor’s degree required
• Strong written and verbal communication skills
• Proficiency in Google Workspace and Microsoft Office
• Proven track record of retaining and growing client relationships
• Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and  DSPs (DV360, TTD, etc.)
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
• A team player who’s eager to grow, thrives in a dynamic start-up environment, and has a strong desire to make a meaningful impact while expanding their role within the company

This position will be employed through Rippling’s local Employer of Record (EOR) entity, which will act as the legal employer.

Health & Wellness

• Paid time off
• Parental leave
• Employee Development & Wellness Stipend 
• Festive break
• Volunteer time off

Financial & Compensation

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• Group pension plan

Workplace & Equipment

• Remote-first environment
• London office
• Access to available WeWork spaces 

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.