Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. We’re on a mission to redefine the creator economy by empowering creators to connect, share, and earn more efficiently.
🎯 The Role
We’re hiring a Senior Creator Success Representative to raise the bar across our Creator Success team. This role exists because we need proven, top-tier talent who can consistently deliver results with our highest-earning creators and set the standard for what excellence looks like in Creator Success at Fanvue.
This is a hands-on, performance-driven role. You’ll own relationships with some of our most important creators, be directly accountable for retention and revenue outcomes, and act as a role model for the wider team through both results and behaviours.
🚀 What You’ll Do
Own and grow a portfolio of top-earning creators, with full accountability for retention and revenue
Consistently deliver 100%+ month-on-month retention across key creators
Proactively identify churn risk and expansion opportunities using performance data and creator behaviour
Share actionable insights with creators to help them earn more and stay engaged on the platform
Exceed creator retention targets and contribute to improving overall NRR
Educate and support creators in leveraging new platform features, monetisation tools, and best practices
Improve creator satisfaction and NPS through proactive engagement and high-quality support
Collaborate closely with Product, Support, Moderation, Growth, and Sales to resolve issues and improve the creator experience
Act as a benchmark performer within the CS team, setting the standard for output, ownership, and quality
👀 Who You Are
A proven high performer in Creator Success, Customer Success, Account Management, or a similar commercial role
Strong track record of retention and revenue growth across an existing book of business
Comfortable owning outcomes and being accountable for commercial targets
Highly data-literate, confident using dashboards, performance metrics, and insights to drive decisions
Excellent interpersonal and communication skills, able to build trust with high-value creators
Experienced working cross-functionally in fast-moving organisations
Thrives in environments of continuous change and high expectations
Naturally competitive, self-motivated, and driven to outperform targets
Someone who raises standards simply by how they operate
✨ You’ll Thrive Here If
You want to be the best individual contributor on the team
You enjoy owning high-stakes creator relationships
You are motivated by clear targets, accountability, and visible impact
You take pride in setting an example for others to follow
⚠️ You’ll Struggle Here If
You prefer reactive support over proactive ownership
You are uncomfortable with revenue or retention accountability
You are satisfied with meeting expectations rather than exceeding them
🌍 Why Join Fanvue?
Work with Fanvue’s most important creators and directly influence their success
Join one of The Sunday Times Best Places to Work 2025
Competitive salary and performance-based incentives
A culture that values innovation, ownership, transparency, and speed
Unlimited holiday
Remote-first, with a London office for team meetups
Flexible hours, according to when you perform best
Budget for growth and wellbeing
⭐ Fanvue is for Everyone
We know that diverse teams build better products. Even if you do not meet every single requirement, we encourage you to apply. Many great people grow into parts of a role, and we value potential just as much as experience.
