Every day, our customers use monday.com to transform how they work — from Canva, to Coca-Cola, to McDonalds, and more. Their stories are what make our brand real, powerful, and human.
We’re looking for a Senior Content Marketing Manager – Customer Stories to own and elevate how we tell those stories. This role is about capturing the spark of what happens when teams use monday.com, and turning it into narratives that inspire, connect, and drive business impact.
You’ll partner closely with customer advocacy, product marketing, the content guild, and the wider marketing team to bring our customers’ voices to life across every channel — from long-form hero stories to short-form social, from videos to keynote moments.
If you love digging into customer journeys, finding the emotional and value-based core of their success, and crafting stories that make people say “I want that for my team,” this is the role for you.
Please include a portfolio/writing sample with application. Note this is a hybrid position of 3 days/week in our NYC office.
Why monday.com?
monday.com is one of the fastest-growing SaaS companies in the world, which means our employees have the opportunity to grow with us. We embrace and encourage initiative, innovation, and accountability at all levels — to fuel the company’s continued success.
About The Role
- Own and shape monday.com’s customer storytelling strategy across all products (monday work management, monday CRM, monday dev, and monday service)
- Partner with customer advocacy and success teams to identify the most impactful customer narratives
- Conduct organizational research on our customers to extract informed, executive-level narratives on how our champions are using Monday.com for better business outcomes
- Craft compelling content including case studies, video scripts, customer spotlights, blogs, and social narratives that highlight customer impact
- Elevate customer voices in thought leadership, events, and corporate storytelling moments
- Create and manage a range of content including sales collateral, brochures, email campaigns, and thought leadership
- Support integrated campaigns with strategic content tailored to funnel stage and buyer persona
- Collaborate with brand, demand generation, product marketing, and regional marketing teams to distribute stories across campaigns and experiences
- Leverage data and feedback to optimize content performance and inform future strategy
Requirements
- 4+ years of content marketing experience in a B2B SaaS environment
- Proven track record of creating content that drives business results and supports sales teams
- Strong collaboration skills and experience working cross-functionally with marketing and sales teams globally
- Adept at interviewing, with a talent for asking questions that reveal meaningful responses
- Exceptional writing skills, with the ability to craft clear, engaging, and impactful content
- Experience leveraging AI tools to streamline content creation and enhance efficiency
- Executive presence and confidence in presenting key findings to large teams
- Ability to travel at times for case study interviews and customer events in the U.S
What monday.com can offer you:
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
- An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter/remote work
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York City-based hires only: Compensation Range: $115,000-$130,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
#LI-Hybrid
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