Are you curious, analytical, and passionate about delivering fair customer outcomes?
We're looking for a Senior Conduct Investigation Analyst to join our Conduct & Customer Outcomes team. In this role, you'll support the delivery of conduct investigations, customer harm assessments, banker conduct reviews, and customer outcome reviews across Consumer & Business Banking.
A key focus of this position is overseeing the Good Sales Practice Dashboard and Banker Conduct Review programme. You'll analyse trends, identify conduct risks and emerging issues, investigate potential concerns, and turn data into meaningful insights and recommendations that support good sales practices and better customer outcomes.
You'll also support with investigation planning and delivery, reporting, governance, stakeholder engagement, and continuous improvement initiatives that strengthen controls and promote good sales practices.
You'll bring:
- Strong banking and lending knowledge
- Experience in investigations, risk, compliance, QA, remediation, financial crime, or customer outcomes
- Strong analytical skills and the ability to identify trends, patterns, and red flags
- Confidence working with data, dashboards, and stakeholder reporting
- Excellent judgement and communication skills
This is an opportunity to influence business practices, strengthen controls, and work on matters that have real impact across the organisation.
If you're passionate about conduct, customer outcomes, data-driven insight, and making a difference, we'd love to hear from you.
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
6 October 2026
