It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it's the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales team.
We're looking for a driven Senior Account Executive to join our Commercial Growth team, covering UK Private Sector accounts of 700 to 2,000 employees. You'll own a portfolio of accounts, responsible for both winning new logos and growing our footprint within existing customers. You'll build and execute account strategies that align ServiceNow's platform to each customer's business priorities, working closely with Solution Consultants, Customer Success, Partner Account Managers, and BDRs to build and progress pipeline. This role reports into the Senior Sales Manager, Commercial UK.
What you get to do in this role:
Meet or exceed sales targets across your UK Commercial territory.
Own and grow a portfolio of UK Private Sector accounts (700–2,000 employees), driving both net-new logo acquisition and expansion within existing customers.
Build and execute account strategies, aligning ServiceNow solutions and use cases to each customer's business initiatives.
Generate self-sourced pipeline, while also leveraging partner and BDR-sourced pipeline to build a healthy, diversified funnel.
Manage the full sales cycle from prospecting through to close, following ServiceNow's value-selling methodology.
Build genuine working relationships with partners to jointly source and progress opportunities.
Collaborate with an extended team — Solution Consultants, Customer Success, Partner Account Managers, and BDRs — to progress deals and deliver customer value.
Provide accurate and timely forecasting, territory plans, and account strategies to management.
Represent ServiceNow's value proposition credibly to senior stakeholders, up to VP and C-level.
Mentor and support colleagues, contributing to the wider success of the team.
Occasional travel for training and/or meetings may be required.
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Persistent and dependable, especially with attendance, deliverables, and deadlines.
Excellent relationship-building skills, with the ability to build meaningful business relationships with customers, prospects, partners, and internal colleagues.
Excellent presentation, verbal, and written communication skills.
Strong business acumen — able to understand a customer's strategic priorities and position relevant value accordingly.
A thorough understanding of the sales process, with the ability to navigate and progress complex, multi-stakeholder sales cycles.
Experience growing revenue within an existing customer base, identifying and progressing expansion opportunities.
Proven ability to self-source new logo pipeline, not solely reliant on inbound or partner-registered opportunities.
3-6 years of experience in a closing sales role, with a demonstrable track record of new business development and account management within enterprise software or solution sales.
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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