WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
The Role
The Client Solutions team is responsible for managing client relationships and the delivery of solutions for Zeta’s Enterprise clients.
The Senior Client Success Manager position is a member of the Client Solutions account team. As part of a cohesive team the Account Manager will work to deliver best of breed customer service and performance for our marketing clients.
This is a hybrid role based out of our London, UK office.
What you will do:
- Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation of Web Site, Email and data optimization.
- Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams,
- Act as the voice of the client with internal stakeholders to ensure your client’s business priorities and impacts are known across the organization.
- Assist sales and senior management in the identification and scoping of solutions for clients resulting in programs, which support the client’s business objectives and position the relationship for success.
- Manage the delivery of scoped services for clients, coordinating efforts across the internal technical and operational teams (client solutions, analytics, operations, and implementation) and external teams, ensuring timeliness and quality at each step.
- Lead client calls and communications including the development of client-facing materials including proposals, presentation deliverables, strategic points of view, status reports, Quarterly Business Reviews, and requirements documents. Ensure and manage to outcomes and follow-ups.
- Review and ensure the quality and delivery of operational responsibilities including delivery of reports, communication of campaign and/or analytic changes.
- Communicate Product feature updates & releases to Clients in a way that maps to client’s business objectives or needs.
- Manage client budget and forecast processes. Work with client to plan and execute a wide range of campaigns across addressable channels. Ensure compliance with SLAs. Evaluate opportunities to grow the scope of services and tools.
Expectations:
- Develop, build, manage and maintain excellent relationships with prospects, clients, and internal team members. Own organizational charts internally.
- Ensure campaign goals are clearly defined and understood by all team members.
- Monitor campaigns and alert team members with performance concerns.
- When issues are identified, work with team members to develop solutions and client communication.
- Design and fully understand all tagging and other points of operations which are required or are already in place to accomplish campaign goals.
- Escalate any major client issues, bringing in senior management as appropriate.
- Become well versed in all of Zeta’s capabilities and services in order to drive customer adoption and relationship growth.
- Develop and maintain a regular in-person presence with clients.
What you need:
- BS or BA degree, preferably in Marketing or Business
- 5-7 years’ experience in account management or a client-side marketing department
- Excellent communications skills and relationship skills
- Previous experience working with Email / Marketing technology tools.
- Proficient in MS Office: Excel, PowerPoint, and Word
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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