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The Senior Capacity Planner leads complex projects, mentors team members, defines technical strategies, and provides consultation on IT capacity processes, ensuring client services and continuous improvement.
Duties and Responsibilities
- Program coding experience
- JCL and/or script coding experience
- MXG or like tools expertise
- Microsoft Office proficiency
- Manage multiple projects with minimal support and continuing shifting priorities
- Support multiple client environments each having unique requirements and requests
- Database and data warehouse concepts and experience
- Weekend support infrequent but possible (1 out of 10 weekends)
- Support team on-call rotation
- KPI identification and definition
- Developing client forecasting models
- Mainframe resources should possess ZCP3000 experience
- Mainframe resources IBM pricing concepts and SCRT eperience
- Proficient in identifying system performance issues
- Knowledge of system OS internals
- Expert level verbal and written communication skills
- Onboarding and outmigration project support responsibilities
- Mastery level knowledge and practical comprehension of corporate IT computing processes and methodologies
- Brings prior experience to organize and define work for complex or ambiguous situations
- Provides consultation, training, and knowledge sharing to associates
- Provide mentoring to lower level job roles as needed
- Define technical strategies within the team and unit
- Provide Support and technical expertise and guidance to other teams and towers
- Lead and mentor on high complexity assignments to other associates on the team
- Establish strong relationships with teams and outsource partners through continuous dialogue and support
- Enable team members to be successful by providing opportunities for continual learning and professional growth
- Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems
- Provide technical expertise for client inboard / outboard activities
- Define, engineer, and deploy automation solutions for capacity team supported processes
- Perform Analytic Modeling tools used to right-size solutions
- Provide support on ARCH designs for new client opportunities and TECH refreshes
- Principle transformation partner of enterprise and supported clients’ IT processing technologies
- Innovation thought leader on emerging technologies and automation solutions
Qualifications
- Required - Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent work experience
- Preferred - Understands the competitive landscape from both a business and technical perspective
- Travel % - 10%
Any reference to years of experience should be disregarded in the UK
Top Skills
Jcl
MS Office
Mxg
Scrt
Zcp3000
Ensono Belfast, Northern Ireland Office
Belfast, United Kingdom
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What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
