Opportunity Overview:
The Senior Business Planning Analyst position is a crucial member of the Business Planning and Workforce Management team. Your primary responsibilities will be on designing, creating and maintaining the Operations Dashboard and performance scorecards across our core functions such as Intake Contact Center, Clinical Nursing Operations and Clinical MD Operations.
As the Senior Business Planning Analyst, you will leverage advanced data analytics with the support from our Solutions Performance Analytics, and Business Intelligence teams. This role will require you to develop a deep understanding of Cohere Health’s processes, data architecture, and systems connectivity. You will be instrumental in translating data into an actionable, executive level dashboard and performance scorecards. Enable leadership team to have a clear State of Business view to drive and maximize business performance.
What you’ll do:
- Be the subject matter expert for the data analytics function. Own and implement the Operational Dashboards. Develop and maintain the team level performance scorecards that provide a holistic, integrated view of performance across the Intake, Clinical Nursing and Clinical MD Operations.
- Design and maintain summarized level data visualizations for executive consumption and the ability to drill down into key and relevant data to provide a comprehensive state of business view. Quantify business impact and its financial outcomes.
- Define and provide success measurement. Utilize KPIs to measure operational success. Define business drivers to improve business / process outcomes.
- Provide documentation and create business requirements to drive timely deliverables. Work cross functionally to ensure data integrity and relevance in reporting.
- Develop a strong understanding of systems, data points and interconnectivity across operational platforms. Work collaboratively with the Solution Performance team, Business Intelligence team, and Actuary team to ensure data integrity, reliability and consistency across the Services Operations.
- Perform deeper dive analytics to consistently mine and extract data insights. Analyze current operations, identify opportunities for optimization and better understanding of performance drivers.
- Be the analytic translator to transform complex data sets into clear, concise, actionable business insights and recommendations for operational leaders.
What you’ll need:
- 5+ years of experience in business analysis, data analytics, reporting, or workforce management, ideally within clinical, healthcare, or contact center operations.
- Strong proficiency in data analysis, reporting, and data visualization, with hands-on experience using tools such as SQL, Python, Tableau, and/or Power BI (approximately 3+ years).
- Experience working with business intelligence platforms, dashboard reporting, and data environments such as data warehouses or data lakes.
- Solid understanding of contact center and workforce management metrics, including Service Level, Average Handle Time, Average Speed of Answer, occupancy, shrinkage, and adherence, along with their downstream business and financial impacts.
- Hands-on experience building reports or dashboards within operational systems such as Salesforce and NICE IEX, or similar platforms.
- Demonstrated ability to think critically and analytically, break down complex business problems, identify key performance drivers, and translate data into clear, actionable insights.
- Excellent communication and interpersonal skills, with the ability to effectively partner with both technical teams and operational stakeholders.
- A results-oriented mindset, with a track record of delivering meaningful, measurable outcomes within defined timelines.
- Bachelor’s degree in Business Administration, Computer Science, Mathematics, or a related quantitative field, or equivalent practical experience.
- Exposure to call center operations, workforce management, and/or back-office planning and metrics, with familiarity in call center technologies, system administration, or project-based work preferred.
Pay & Perks:
💻 Fully remote opportunity with about 5% travel
🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
📈 401K retirement plan with company match; flexible spending and health savings account
🏝️ Up to 184 hours (23 days) of PTO per year + company holidays
👶 Up to 14 weeks of paid parental leave
🐶 Pet insurance
The salary range for this position is $70,000 to $80,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.
Interview Process*:
- Connect with Talent Acquisition for a Preliminary Phone Screening
- Meet your Hiring Manager!
- Behavioral Interview(s)
*Subject to change
About Cohere Health:
Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.
With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.
Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.
The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
We can’t wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement:
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.
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