Senior Business Analyst

Senior Business Analyst

Location: Glasgow – hybrid working (2-3 days in the office)

Salary: £40,400-£50,500

Permanent, Full Time

Help us create a better future, quicker

We’re looking for an experienced Senior Business Analyst to play a pivotal role in driving innovation, operational excellence, and continuous improvement across our Broadband business. This is an exciting opportunity to influence strategic decision-making, lead meaningful change, and help shape the future of broadband services through data-driven insights and stakeholder collaboration.

What you’ll be doing

As a key member of the team, you will be responsible for analysing performance, monitoring broadband-related activity, and identifying opportunities to improve service delivery, customer outcomes, and operational efficiency. Working closely with internal teams and external partners, you will provide insightful reporting, detailed analysis, and practical recommendations to support broadband installation and service performance.

You will lead the transformation of complex datasets into actionable business intelligence, ensuring compliance with relevant legislation and industry requirements while enabling informed decision-making across the organisation. By tracking key performance indicators and identifying trends, risks, and opportunities, you will help drive improvements across customer journeys, operational processes, and service delivery standards.

This role requires a strong focus on stakeholder engagement, working across multiple functions including Broadband Operations, Customer Services, Billing, Compliance, Data & MI, and Transformation teams. You will also manage relationships with external broadband delivery partners and service providers, ensuring contractual obligations are met and customer expectations remain at the centre of every decision.

Alongside your analytical expertise, you will contribute to capability development by supporting training initiatives, promoting the use of digital and AI-enabled learning tools, and ensuring knowledge and governance standards are maintained. You will be expected to assess operational performance, identify cost-saving opportunities, manage business risks, and recommend solutions that support both customer satisfaction and commercial objectives.

What you’ll bring

To be successful in this position, you will bring significant experience within the broadband industry, along with a strong understanding of broadband operations, market dynamics, and customer journeys. You will have a proven track record of stakeholder and supplier relationship management, contract management, and dispute resolution, coupled with exceptional analytical, problem-solving, negotiation, and influencing skills.

Previous broadband industry experience and an understanding of the broadband market are essential, while knowledge of ScottishPower Customer Business policies and processes would be advantageous.

If you are a commercially minded analyst with a passion for data, operational improvement, and delivering outstanding customer outcomes, we would love to hear from you.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday purchase – perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers – save more and spread the cost of your technology purposes

• Count us in – pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to ‘nudge’ financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].