Senior BizOps Engineer

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior BizOps Engineer
Overview
We're looking for a BizOps Engineer I to drive DevOps automation, CI/CD excellence, and production readiness across Mastercard platforms. This role blends problem-solving, automation, and site reliability engineering to ensure our systems are resilient, scalable, and secure.
Key Responsibilities
Operational Readiness & Site Reliability
Ensure application health, performance, and capacity.
Partner with development teams to design fault-tolerant systems.
Lead incident response and blameless post-mortems.
Establish monitoring and alerting strategies to minimize downtime.
DevOps & Automation
Build and maintain CI/CD pipelines.
Automate manual processes and reduce operational toil.
Promote software through environments with operational gating.
Advocate for DevOps best practices across teams.
ITSM & Risk Management
Engage early in the development lifecycle to ensure production readiness.
Manage change activities to enhance customer experience.
Drive compliance and risk mitigation across environments.
Qualifications
Bachelor's degree in Computer Science or related field, or equivalent experience.
Strong coding/scripting skills (Java, Scala, Python preferred).
Experience with distributed systems and troubleshooting.
Passion for automation and continuous improvement.
Strong communication and collaboration skills.
Kafka Expertise (Required)
3-5 years of hands-on experience with Apache Kafka in production.
Deep understanding of Kafka architecture and security (SSL, SASL, ACLs).
Experience with Kafka Streams, KSQL, or Apache Flink.
Familiarity with Kafka Connect, Zookeeper, and Schema Registry.
Proven ability to manage Kafka clusters in cloud/on-prem environments.
What We Value
Curiosity and drive to push boundaries with automation.
Ability to work across development, operations, and product teams.
Ownership mindset with a focus on scalable, resilient systems.
Appetite for change and continuous learning.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.