Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
The Senior Account Manager (Spanish fluent) will play a crucial role in driving revenue growth, fostering long term business relationships and maintaining client satisfaction across a portfolio of our golf course partners. Relationship management will be at the core of this role, managing key partner clients, growing the accounts through up-selling products, driving revenue and retaining courses through adoption of best practices and use of our products and services.
The Senior Account Manager will be a key member of the BRS Golf / GolfNow team that will build and contribute to business success in the Spanish and Portuguese golf market by:
- Developing a well-rounded understanding of our Account Management philosophy, market and customer needs.
- Conduct regular check-ins and meetings with clients to review performance, gather feedback, and identify opportunities for growth.
- Developing advanced product and industry knowledge to be able to provide consultative advice and information to help our customers maximise use and adoption of our products and services, including upselling of new products and to secure and optimise tee time offerings to build attractive inventory for our platforms.
- Leveraging technical tools, platforms and quantitative data to inform proposals that ensure our clients derive maximum value from our services through establishing relationships, conducting account reviews and working closely with senior team members and management to understand and thereafter execute strategies to strengthen relationships and help golf course partners meet their success criteria.
- Devoting proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
- Having a firm understanding of dynamic pricing and its place within the golf industry. Educating and implementing successful dynamic pricing strategies with our golf course partners.
- Retaining clients and their long-term business through contract renewals and ensuring client satisfaction.
- Monitor account performance and identify opportunities for upselling or cross-selling additional products/services.
- Collaborate with the sales team to successfully onboard golf clubs onto the GolfNow platform, ensuring a smooth transition and optimal client experience.
- Having the long-term success of our clients at the heart of all you do, ensuring these course partners are represented in a positive way on our platforms and within any communications.
- Being results focused in meeting and/or exceeding individual and department metrics and goals, as well as exercising accountability and a strong work ethic in managing a portfolio of clients to drive revenue and retention.
- Maintaining an accurate daily record of all activity using Salesforce.
- Engaging with colleagues locally and internationally to understand and support the growth of a positive company culture, ensuring that core values and personal behaviours are consistently demonstrated and contribute to making golf a great place to work.
Qualifications
It is essential that candidates have:
- 3+ years' experience in Sales or Account Management within a relevant industry e.g. e-commerce, technology with responsibility for the retention and growth of a directly assigned group of customer accounts.
- Demonstrable business acumen including sound decision making, with strong negotiation skills, and the ability to manage complex client relationships.
- Fluency in Spanish (spoken and written).
- Experience of analysing, collating and presenting data/demos to support recommendations and proposals to clients.
- Proficiency in the use of sales management technologies including (but not limited to) sales automation, marketing automation, Salesforce or similar CRM.
- A results-oriented mindset and a proven record of achieving targets and objectives.
- Willingness to travel, when required, for work related purposes.
Additional skills and experience that would be desirable:
- Education to degree level in a relevant discipline (e.g. Business/ Marketing/ IT).
- Familiarity of or experience within the Spanish market relating to golf.
- Fluency or proficiency in Portuguese in addition to Spanish.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to SpinCo in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.
