SecOps Engineer

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse 
People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. 

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!

The SecOps Engineering Operations Analyst is responsible for providing Tier 1 and Tier 2 operational support for the company's network security, endpoint security, enterprise logging, and cyber ops platforms. This includes triaging issues, troubleshooting problems, resolving incidents, and driving continuous improvement through automation and process optimization.

Key Responsibilities:

Incident, Problem and Issue Management:

• Triage and resolve incidents, problems and operational issues across security platforms
• Perform root cause analysis, implement workarounds and preventive measures
• Escalate complex issues to Tier 3 support teams following defined processes
• Assist with major incident management, communication and post-incident reviews

Operational Support and Administration:

• Provide Tier 1/2 support for routine tasks like deployment, configuration, patching and upgrades
• Execute operational runbooks, maintenance activities and health checks across platforms
• Monitor system availability, performance metrics and error conditions 
• Implement approved changes following change management processes

Automation and Tooling:

• Assist with developing automation scripts and workflows to increase operational efficiency
• Identify opportunities and drive initiatives to automate routine tasks and processes
• Evaluate and implement tools for log analysis, reporting, monitoring and administration

Knowledge Management and Documentation:

• Document procedures, troubleshooting steps and remediation actions in knowledge bases
• Contribute to training materials, runbooks and technical documentation
• Promote knowledge sharing across the operations team through mentoring and knowledge transfers

Continuous Improvement:

• Analyze recurring issues, support tickets and operational data to identify improvement areas
• Propose and implement process optimizations and preventive measures
• Assist with testing and enablement of new tools, technologies and operational capabilities

Stakeholder Coordination: 

• Effectively communicate with internal teams like security engineering, IT and vendors 
• Provide timely updates and coordinate maintenance/change activities
• Gather operational requirements and represent the operations team in planning sessions

Qualifications:

• Bachelor's degree in Computer Science, IT, Cybersecurity or related field or equivalent experience
• Certifications like A+, Network+, Security+ etc. are a plus
• 0-4 years of experience in IT operations, system/network administration or security operations
• Hands-on technical experience with network security, endpoint security, logging and security tooling
• Scripting abilities in languages like Python, PowerShell, Bash for automation tasks 
• Knowledge of IT service management processes, incident management and change management
• Strong troubleshooting, analytical and problem-solving skills
• Ability to work in a high-paced environment, multi-task and meet SLA commitments 
• Effective written and verbal communication skills
• Knowledge of security principles, networks, operating systems and cloud computing

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLillyUKandIreland