Scheduling and Special Benefits Administrator

As a Scheduling and Special Benefits Administrator you will work as a member of a busy Admin Scheduling team responsible for a multitude of tasks including: Speaking to claimants on inbound and outbound calls, scheduling telephone and face to face appointments. Liaising with local and regional MCA offices and HCP staff.
This is a hybrid role based in Northern Ireland.
You will be required to attend training in the Belfast office.
Working hours - Monday - Friday 8:30am - 5pm

Job title:

Scheduling and Special Benefits Administrator

Job Description:

What you'll be doing

• Speaking to claimants on inbound and outbound calls

• Scheduling Telephone and Face-to-face assessments

• Facilitating cancellations

• Liaising with MCAs

• Delivering an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..

• To accurately capture data and enter it on to the relevant systems

What we're looking for

• Excellent interpersonal and organisational skills

• Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar

• Telephone and computer literate.

• Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence

• Previous demonstrable experience in an administrative and organisational role, preferably in an office environment

• Experience of dealing with multiple business department

• Experience of working to tight deadlines

• Competent in using Microsoft suites to include Word, Excel, Powerpoint, Outlook etc

About WCA

The Work Capability Assessment (WCA) was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market. 

Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita

What’s in it for you?

• Annual salary of £24,900

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Access to the Headspace app for you and up to 5 family or friends.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Location:

Belfast

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent