Provide L2/L3 application support for SAP SuccessFactors Recruiting and Onboarding: resolve incidents, manage change requests, perform configuration and minor enhancements, support integrations, maintain documentation, and participate in testing, release management, and future Smart Recruiting migration/implementation activities.
SAP SuccessFactors Support Engineer
Role: SAP SuccessFactors Support Engineer (Recruiting & Onboarding)
Location: Offshore (Preferred: Hyderabad, India) / Nearshore (Romania, Poland)
Experience: 4–8+ years
Role Summary
We are seeking an SAP SuccessFactors professional to provide application support for an existing live SAP SuccessFactors environment, primarily covering Recruiting and Onboarding modules. The role will focus on ticket resolution, change requests, user support, and minor enhancements. The selected candidate may also have an opportunity to participate in a future migration/implementation project involving SAP SuccessFactors Smart Recruiting.
Key Responsibilities
- Provide L2/L3 support for SAP SuccessFactors Recruiting and Onboarding modules.
- Manage and resolve incidents, service requests, and change requests within agreed SLAs.
- Analyze, troubleshoot, and resolve application issues.
- Perform configuration changes and minor enhancements as required.
- Work closely with business users and HR stakeholders to understand support needs.
- Participate in testing, release management, and production support activities.
- Maintain documentation, knowledge articles, and support procedures.
- Support integration-related issues involving SuccessFactors modules.
- Contribute to future SAP SuccessFactors Smart Recruiting migration/implementation initiatives.
Must-Have Skills
- Hands-on experience supporting SAP SuccessFactors Recruiting and Onboarding modules.
- Experience in application support, ticket management, and production support environments.
- Strong understanding of SuccessFactors configuration and troubleshooting.
- Experience handling incidents, service requests, and change requests.
- Ability to work independently in a global support model.
- Strong communication and stakeholder management skills.
Good-to-Have Skills
- SAP SuccessFactors certification(s).
- Experience with SuccessFactors implementation projects.
- Experience in Smart Recruiters / SAP SuccessFactors Smart Recruiting.
- Knowledge of HR processes and talent acquisition workflows.
- Exposure to integrations between SuccessFactors and other HR systems.
Candidate Profile
- Comfortable working in a support-focused role rather than a pure greenfield implementation role.
- Open to supporting an existing production environment while contributing to future transformation initiatives.
- Strong customer-facing communication skills and ability to work with global stakeholders.
Screening Criteria
Must Have
- SuccessFactors Recruiting support experience.
- SuccessFactors Onboarding support experience.
- Incident/Change Request management.
- Production support/L2-L3 support background.
Preferred
- SuccessFactors certification.
- Smart Recruiting exposure.
- Previous implementation experience.
- HR domain knowledge.
Similar Jobs
Agency • Information Technology
Provide L2/L3 application support for SAP SuccessFactors Recruiting and Onboarding: triage and resolve incidents, manage change requests, perform configuration and minor enhancements, support integrations, maintain documentation, participate in testing/release activities, and contribute to future Smart Recruiting migration/implementation.
Top Skills:
Sap SuccessfactorsSap Successfactors Smart RecruitingSmartrecruitersSuccessfactors IntegrationsSuccessfactors OnboardingSuccessfactors Recruiting
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Manage the full sales cycle for SMB and mid-market UK merchants, from prospecting through close. Build customer relationships, exceed sales targets, develop pipeline strategies, and sell Square’s commerce and financial services solutions. Collaborate with Product, Marketing, onboarding, and other cross-functional teams to address customer needs and improve sales performance.
Top Skills:
Salesforce
Events • Food • Travel • Hospitality • Hotels & Resorts
Supports remote and onsite deployment of Hilton’s Property Engagement Platform across hotels. Responsibilities include troubleshooting, technical guidance, database configuration, hardware and interface setup, PMS data migration, testing, training, and hotel operations support. Collaborates with managers and internal and external support teams, assists with migration projects, and helps train new team members. This fixed-term contract runs through December 2027 and requires travel up to 80%.
Top Skills:
Central Reservation Systems (Crs)Database SystemsHardware InterfacesProperty Engagement Platform (Pep)Property Management Systems (Pms)
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
