What success looks like in this role:
- Support SAM Practice Leadership in delivering its services to our global clients
- Support SAM Practice team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
- Provide consultancy, analysis, advice and guidance to client organisations
- Provides point of contact for solutions and related questions or issues on software licensing
- Facilitates Unisys and client standard processes for ITIL core functions such as Software Asset Management
- Provides point of contact for process related questions or issues and facilitates process related meetings
- Ensures contractual service support requirements are understood and managed.
- Presents operational and service level reports and explains service level support available to internal or external customers.
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
- Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation
- Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues
- Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately
Business Development:
- Leverages “technical/subject matter” expertise to support business development through identifying, qualifying, and developing new opportunities and/or participating in the development of proposals for new opportunities.
- Recognized within project teams as an expert in technology/SME disciplines and supports implementation decisions.
- Supports the development of solutions and estimates that are correct, viable, and accurate for technology projects.
- Supports the development of designs of proposed solutions by leveraging current industry, technical knowledge and/or enterprise IT knowledge to identify and integrate components, products, and tools in support of new business development.
Service Delivery:
- Demonstrates in-depth knowledge and leadership in at least one IT disciplines to include knowledge of industry standard, trends, and products. Applies this this knowledge to support the design/delivery of innovative solutions that meet customer requirements.
- Interfaces and communicates with mid-level client leadership that may include technical presentations, in their area of expertise.
- Demonstrates proficiency and leadership in solution architecture, design, development, test, configuration, deployment, and maintenance as it relates to their area of expertise (e.g., software, infrastructure, training).
- Reviews solution artifacts and plans.
- Establishes and maintains productive working relationships with Unisys third party companies and other project teams to facilitate the exchange of information and application of best practices to client solutions. Freely shares expertise and knowledge with other project teams.
- Contributes to the successful delivery of solutions as it relates to their area of expertise.
- Takes responsibility for the integrity and delivery of the larger solution or major infrastructure solution area as designated in the project plan.
- Keep abreast of information technology and applied research trends and developments and incorporate them into assignments where appropriate.
People Management:
- May provide formal management of a team of technologists, manage performance feedback, and provide training and professional development opportunities to help individuals reach their full potential.
- May lead teams by assigning and reviewing tasks.
- Serves as the technology mentor for practitioners within the Practice
- May monitor the performance of internal and external service providers and/or sub-contractors in order to ensure the awareness or requirements and adherence to project quality.
You will be successful in this role if you have:
Bachelor's degree and a minimum of 8 years’ experience in one or more technical disciplines, or equivalent experience. Prior work experience should include:
• Supporting new business development.
• Exposure to clients within at least two industries and domains.
• Interaction and influence with mid-level client leadership.
• Relative contributions to multi-disciplined project teams to design, develop, deliver, and maintain technical solutions that meet client requirements.
• Knowledge and proficiency in solution implementation techniques within their area of expertise.
• Experience in at least two project related roles (i.e. implementer, integrator, test analyst, system administrator, tool specialist, support engineer, team leader or architect).
• Industry certifications in their area of expertise.
Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.
Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
International work opportunities abroad for all employees
"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
What do we offer?
- Pension
- Life Assurance
- Private Medical
- Option for private dental
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
