For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
The Salesforce Engineer is responsible for the design, configuration, customization, and support of Salesforce solutions within ProPharma’s environment. This includes working with Salesforce SalesCloud, ServiceCloud, and HealthCloud, as well as managing integrations, encryption, and environments aligned with regulated industry standards (including GxP). This also includes demonstrating exceptional communication skills and attention to detail while supporting internal stakeholders through efficient, compliant, and scalable solutions.
Main Responsibilities:
Act as a liaison between business stakeholders and technical teams to translate requirements into Salesforce-based solutions, leveraging best practices and platform capabilities.
Leverage in-depth knowledge of SalesCloud, ServiceCloud, and HealthCloud to optimize and enhance platform functionalities.
Implement and maintain secure Salesforce solutions, including platform encryption and field-level security, in accordance with GxP and regulatory guidelines.
Document functional requirements derived from business needs and design specifications.
Oversee multiple, segregated Salesforce builds that share infrastructure, ensuring changes made to one build does not negatively impact another.
Utilize/manage multiple sandboxes for development, validation, and testing, ensuring smooth deployment and version control.
Establish deployment plans and work with technical teams to deploy and configure solutions.
Provide user support, including configuration changes, data imports and exports, custom / ad hoc requests, troubleshooting issues and resolution issues. Serve as a “trusted advisor” providing analysis, guidance and design of processes, people, and technology solutions.
Develop and maintain technical expertise in application solutions.
Assess and evaluate risk as required.
Necessary Skills and Abilities:
Exceptional communication skills (written and verbal) to translate technical solutions into business value.
Exceptional attention to detail with a commitment to delivering high-quality, compliant solutions.
Strong understanding of Salesforce platform architecture, development, and limitations, and the ability to develop custom coding solution to address those limitations.
Hands-on experience in SalesCloud, ServiceCloud, and HealthCloud (required).
Experience working in regulated environments with knowledge of GxP practices (required).
Experience working in environments with multiple segregated builds that share infrastructure.
Proficiency in Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
Experience with Smart Field History Tracker (advantageous).
Understanding of Agile development methodologies and familiarity with DevOps principles.
Educational Requirements:
Salesforce certifications (e.g., Platform Developer I/II, Administrator, HealthCloud Consultant) are highly desirable.
Experience Requirements:
4+ years of hands-on Salesforce development and administration experience.
Proven experience in implementing and maintaining Salesforce SalesCloud, ServiceCloud, and HealthCloud.
Proficiency in Apex, Visualforce, Lightning Web Components, and Salesforce APIs
Integration experience using REST/SOAP APIs, middleware platforms, and custom connectors.
Proven track record of implementing secure and scalable Salesforce solutions.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
