We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
Salesforce Administrator
We are seeking a motivated and detail-oriented Salesforce Administrator with 2+ years of experience to join our growing team. In this role, you will be responsible for managing and optimizing our Salesforce platform to support key business processes. This is an exciting opportunity to play a key role in enhancing user experience, improving operational efficiency, and contributing to the overall success of our Salesforce ecosystem.
Responsibilities:
Driving the innovative use of Salesforce as a productivity tool and business platform
- Serving as a subject matter expert (SME) for Salesforce CRM
- Performing day-to-day administrative tasks, such as create and maintain users including sharing rules and security levels (profile & roles); Master data changes
- Handling tickets (Incidents & Service Requests)
- Working collaboratively with Operations, SMEs and end users to understand feature requirements and/or address support issues
- Remaining current Salesforce best practices and technologies and advising on these practices for Salesforce-based solutions
- Maintaining and enhancing business processes and user experience with Salesforce flows
- Manage new releases and system changes and efficiently rolling out new features without interruption to the users
- Creating documentation, maintaining standardization and proactively seeking ways to continuously improve processes & procedures
Qualifications
- 2 to 5 years' Salesforce administration experience
- Salesforce Certified Administrator 201 (required) + any other relevant certifications
- Experience working in Agile/Scrum environments using tools like Jira
- Experience managing Salesforce deployments across environments—from development and UAT sandboxes to production—using tools such as Copado or similar DevOps solutions
- Advanced Microsoft Excel skills
- Proven experience of analyzing and documenting processes, procedures
- Excellent verbal and written communication skills; ability to communicate effectively with individuals at different levels and cultural backgrounds within the organization
What Celonis Can Offer You:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us:
Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Data Privacy, Equal Opportunity, and Accessibility Information
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Statements on Data Privacy, Equal Opportunity and Accessibility.
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