Job Characteristics: The primary focus of this position is to efficiently enter orders, service requests, delivery and customer inquiries in an inbound call center environment. Typically responds to 160-190 calls daily from customer and field and sales associates primarily in two divisions in a manner that maintains good customer relations. Completes necessary records to document inquiries. May assist with new employee coaching.
Education/Work Experience: Requires secondary diploma or equivalent. One year customer service experience in retail, restaurant, call center or professional business environment is preferred. Hungary Only: Minimum language requirement: English + 1 or 2 additional European languages.
Independence Level/Reports to: Under immediate supervision. Authority to take action is limited to established policy. Refers more difficult quality, service or application questions to higher level customer service staff or other appropriate internal staff. Normally reports to Customer Service Supervisor.
