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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance.
The Sales Operations & Enablement Manager will be responsible for driving sales productivity, global consistency of execution, and supporting training and enablement. You will be creating repeatable, scalable processes, frameworks, and playbooks, working cross-functionally to deliver on key objectives. The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams. You will have a strong focus on crafting a culture of operational excellence, from process improvement to documentation and end-to-end project delivery and training.
What you will accomplish:Identify optimization and automation opportunities across the end-to-end seller lifecycle and internal sales process
Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives
Build and iterate on pre and post sales playbooks
Liaise with Sales, 3rd Party Partnerships, and the Salesforce team to prioritize change and project requests
Support enablement by creating training materials as a subject matter expert in your process flows
Own and drive projects forward; participate in user acceptance testing, creating training documentation, and delivering training on respective initiatives
Assist with planning, tracking, documentation and status updates for portfolio of projects
Proven experience in sales operations, enablement, or business operations within a technology sales environment
Proven track record of success in business process, operational strategy, trends, and data analysis to deliver against business objectives
Experience building trainings for revenue driving teams
Build positive relationships across various teams within eBay and enjoy collaboration
Highly results oriented with bias to action
Process oriented with strong analytical skills
Strong communication and presentation skills, balancing high level information with detailed analysis
Demonstrated ability to work independently and with little direction
History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, project costing etc.
Strong knowledge in the Salesforce CRM platform functionality and standard methodologies
Preferred
Experience working in a hands-on culture
Experience leading change management
Experience with learning management systems
Proficiency in German is a plus
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