About us @Symphony
We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers .
But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. .
The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.
Role Description:
The Sales Operations Analyst is an entry-level position responsible for supporting our global Voice Sales teams. This role will ensure the accuracy and integrity of customer data within Salesforce and our Cloud9 Portal, and will be a key liaison between the Sales and Billing teams.
Key Responsibilities:
- Salesforce and Cloud9 Portal Management: Manage services changes, validate bookings for subscriptions and one-time charges, and maintain accurate customer contract terms and custom pricing data in Salesforce.
- Data and Reporting: Develop and maintain reports and dashboards for the Sales team to provide key performance metrics.
- Billing Coordination: Collaborate with the Billing team to improve billing processes for over 1,000 voice customers, ensure all Salesforce billing dependencies are accurate, and support monthly bookings reconciliation.
- Customer Support and Inbox Management: Manage customer inquiries and requests, including user deactivations, resolution of service discrepancies, and maintenance of agreed-upon custom pricing terms, to minimize invoice discrepancies and enhance customer satisfaction.
- Pricing Validation: Validate pricing proposals to ensure accuracy and update service details as needed, helping the Sales team maintain data hygiene.
- Operational Efficiency: Proactively drive initiatives to improve overall billing efficiency and ensure a smooth, friendly experience for our customers.
Required Qualifications:
- A strong understanding of data, systems, and their interrelationships preferably in Salesforce.
- Exceptional attention to detail.
- Proficiency in Excel, with expertise in data analysis.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
Compensation:
- Competitive salary
- Benefits and Perks vary based on location.
Benefits and Perks:
- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Many other fun and exciting benefits and activities!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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