Sales Associate

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. *Inside Sales Representative Role Summary: The Inside Sales Representative is responsible for providing account management/sales support to assigned customers consisting of medium-sized enterprise clients, small service providers and resellers of GTT services.   The Inside Sales Representative will ensure accounts are retained, services renewed, and additional revenue opportunities are addressed by identifying opportunities to sell additional GTT services into the assigned client base, quoting, and obtaining orders for those services.   This role is integral to GTT’s stated mission of providing service to our clients with simplicity, speed, and agility from quoting through service activation and support.    Job Scope: This role interacts with outside sales, sales support, order processing, sales engineering, marketing, and service Delivery Duties and Responsibilities: Completes account planning that includes managing growth and retention activities for all clients within the assigned account base (including development of account profiles, account strategy and facilitating all required duties and tasks necessary to deliver a positive customer experience). Identifies, evaluates and secures orders in assigned accounts for: Opportunities to generate additional revenue through up-selling, proposals, and ongoing marketing promotions & expiring services and contracts. Facilitates customer order requests for moves, adds, changes, and disconnects. Initiates orders and ensures that the orders have been completed in a timely and accurate manner to the customer’s satisfaction. Monitors assigned account activities (e.g., Customer Alerts, trouble tickets, billing adjustments and collection reports) and follows up as necessary to research, facilitate, and ensure customer satisfaction. Actively develops a sales funnel through ongoing communications to assigned customers, utilizing including but not limited to phone calls and e-mail. Manages contractual obligations to ensure compliance is maintained with terms and conditions specified in contracts/Master Service Agreements Formulates and presents solutions persuasively and effectively while linking benefits to the client’s business objectives and needs. Actively qualifies opportunities by understanding the customer’s business, buying process, requirements, and expectations. Responsible for producing new sales from current GTT customers via telephone and other methods. Must have a sense of urgency and respond to inquiries within established timeframes. Performs other duties as assigned. *Sales Representative, UK Silver SMB Role Summary: Contacts and maintains relationship with customers, sells products or services, and performs sales activities. This role reports to the Sales Manager for UK Silver and fits under the UK Enterprise division. Duties and Responsibilities: Within UK Silver (Small and Medium Business) customer base, prospects, qualifies, quotes, proposes & closes business. Proactively/Reactively manages accounts with revenue between 0-4K (Monthly Recurring Revenue). Performs outbound call campaigns. Proactively reaches out to Out-Of-Term (OOT) circuits, raises rates when appropriate and manages the customer data base campaigns as requested by line manager. Reviews churn, contacts clients, saves revenue.  Responsible to ensure “Reason Codes” are accurate. Responds to account queries related to service upgrades, changes, ceases. Performs quote/order entry in a CRM system. Actively promotes company products to customers aiming to close as many as possible new, upgrade and renewal deals. Builds trust and relationship with clients aiming to bring more, and expand current business as much as possible. Performs other sales related administrative functions as requested by line manager.