ROLE – Sales Administrator
LOCATION – Belfast
About the role:
In this role you will be the first point of contact for ERIKS customers when enquiring about our products and services.
At ERIKS, every day is different, from the nature of the products on offer, to the industry our customers are from.
You'll be adaptable, a problem solver, and want to work in a fast-paced, dynamic environment.
Key Responsibilities
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Initiating, developing, and maintaining customer relationships.
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Establishing customer requirements.
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Preparing, submitting, and following up customer quotations.
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Order processing.
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Providing basic levels of technical support on the products/services available from ERIKS (Full training provided).
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Introducing customers to new products/services.
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Providing market leading levels of customer service
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Proactively calling downtraders and following up on live quotes in order to generate additional business.
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Attending local customer premises, delivering orders when required.
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Receipting and checking replenishment stock as it arrives from the ERIKS FCE or external suppliers.
About you -
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You will be the ‘face of ERIKS’ and as such we expect a high level of professionalism at all times.
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Follow all ERIKS health and safety procedures and policies and or those required by customers.
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Looks for opportunities to improve the customer experience.
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Strong team player with a positive 'can-do' attitude
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Strong written and verbal communication skills
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Ability to communicate effectively at all levels
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Administrative Skills - Confident and able to work with Microsoft packages such as outlook and excel
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Knowledge of a similar industry is preferable but not essential
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Full UK Driving Licence
Working hours:
Mon - Fri: 8.30am-5.30pm
Weekly hours: 40
Breaks: 1 hour
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
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25 days plus bank holidays annual holiday entitlement
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Ability to purchase an additional 5 days holiday subject to scheme rules
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Contributory Pension Scheme
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Cycle to Work Scheme
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Life Assurance
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Up to 1 day’s paid leave to concentrate on your wellbeing
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A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
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Unlimited mental health support from qualified mental healthcare professionals
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24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
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Six 1-2-1 nutritional video consultations per year
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Six 1-2-1 digitally delivered personal training sessions per year
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360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
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Physiotherapy — eight sessions a year shared between you and your partner
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Medical second opinions
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Savings and discounts for savings on weekly costs
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On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
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Company Sick Pay from day 1
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Group Income Protection – after a period of sickness absence
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Long service recognition
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Free unlimited access to LinkedIn Learning
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Free ERIKS Branded workwear
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Free Eye tests
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ERIKS are an equal opportunities employer
About us:
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
This is where you come in!
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
