.jpg)
Manage the renewal process by coordinating with sales and finance, engaging customers in discussions, tracking deadlines, and generating quotes. Work closely with account managers and customer success managers to ensure successful renewals and accurate reporting.
Your role at Dynatrace
- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
- Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans.
- Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
- Provide information for internal management reporting.
- Meet all contractual and reporting deadlines.
- Perform additional duties as required.
What will help you succeed
- Experience working with software renewals.
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
- Proven ability to manage high volumes of renewals at any given time.
- Self-starter, highly motivated, and committed to getting results.
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
- Excellent verbal and written communication skills.
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel.
Desired Skills/Competencies:
- Italian spoken and written advantageous.
- Knowledge of Dynatrace software products.
- Knowledge of licensing and product pricing.
- Basic Sales skills.
- Good numeracy skills.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Top Skills
Dynatrace Software Products
Excel
Ms Word
Similar Jobs at Dynatrace
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Solutions Engineer focused on Log Management and Analytics at Dynatrace, you'll support the sales team by delivering technical demonstrations, managing proof of concepts, and developing client relationships. Your role will involve presenting to executive audiences, providing technical guidance during the sales cycle, and collaborating with various teams to enhance product offerings and drive sales success.
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As an Enterprise Expansion Account Executive at Dynatrace, you will focus on driving sales growth through relationship management and expanding partnerships with existing customers while also engaging potential clients. Your responsibilities include executing territory plans, collaborating with various teams, and ensuring successful customer implementations.
Top Skills:
Cloud ServicesSales Software
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As an Accounts Payable Coordinator, you will process invoices, execute payments, manage accounts payable mailboxes, reconcile ledgers, assist with month-end closing, and support accounts payable reporting. You will ensure accuracy and compliance while communicating with vendors and resolving queries.
Top Skills:
ExcelNetSuiteOracleSAP
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
