Renewals Account Manager

The HashiCorp Renewals Team owns post-sales success, customer retention, and contract renewals within an assigned territory and market segment. Our Renewals Support Specialists are the face of HashiCorp to our customers and are responsible for managing customer relationships and delivering customer satisfaction. You will have the opportunity to partner with the Commercial Sales Team in managing and upselling accounts. 

• Work closely with the HashiCorp Sales Team to ensure successful retention and renewal of existing accounts in your assigned territory.
• Maintain and grow relationships with assigned accounts, identify new business opportunities, and sell additional services.
• Own communications with existing customers. Re-sell the value of the customer’s current HashiCorp environment and be their point of contact for all things HashiCorp. 
• Understand and articulate the value of our product suite to technical and non-technical audiences and engage in price negotiations.
• Drive collaboration with sales and technical teams to resolve client issues.
• Manage a large portfolio of install base customers and operate in a high volume / high velocity capacity.

• 2+ years of Customer Success (CSR), Sales Development (SDR) or Business Development (BDR) experience, ideally at a B2B SaaS company. Other Account Management or Sales experience is strongly encouraged.
• Excel proficiency, strong organization skills, attention to detail, and a bias towards action.
• Knowledge of value-based selling processes, techniques and strategies. Willingness to bring new ideas to the table and help to improve our current processes.
• Organized and process bound in order to handle high volume of customers.
• A willingness to take constructive feedback and grow from it. 
• Bachelor’s degree in Business, Marketing, Sales or equivalent experience
• Fluency in English

• Experience dealing with customers in the Public Sector
• Fluency in another European language

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