Receptionist/Customer Planner

Customer Planner/Receptionist - NI

Reports to: Financial Controller 

Direct Reports: None

Location: Northern Ireland

ABOUT RICHMOND

At Richmond, we don’t just build brands—we ignite them. As Ireland’s leading trend-spotting premium brand builder, we’ve been shaping the future since 1992. Our mantra is simple: Where Great People Meet Great Brands. We don’t just hire employees; we bring on bold, agile, and energetic innovators who thrive on shaking up the status quo. We're not just about distributing products—we’re about disrupting the market, challenging the norms, and launching game-changing ideas and products that leave a lasting impact.

JOB DESCRIPTION

This is a dual role within the business. The primary function of this role is to manage order processing which involves engagement with key customers, engagement with Commercial & Field Sales Teams and working closely with Supply Chain & Logistics to meet customer demands. This element of the role requires strong time management skills and the ability to work under pressure to adhere to our daily cut off deadline. The secondary function is the role of Front of House, which involves reception tasks such as telephone duties, hospitality, meeting & greeting and proactively managing the upkeep of the office.

 KEY RESPONSIBILITIES - Customer Planner

• Sales order processing and sample order processing
• Liaison with logistics partners, customers and sales reps as necessary to ensure orders are processed and goods delivered as expected
• Dealing with customer queries / customer service
• Issuing daily/weekly order reporting with our logistics partner
• Daily loading sheet processing
• Obtaining supporting evidence and authorization for credit note requests
• General administrative duties as required
• As part of a small admin team, to take on a hands-on approach to all aspects of the business, working closely with management and the sales team.

KEY RESPONSIBILITIES - Front of House

• Management of all front of house duties. Including, but not limited to, telephone duties, hospitality, meeting & greeting, board room set up for meetings, distribution of daily post & organisation of hotel bookings as and when required
• Organisation of monthly office events - planning our events calendar and being creative to ensure our events are themed and set us apart from Industry norms. We like to think outside the box!
• Proactively managing the upkeep of the office. To include ensuring the office is always clean & tidy, printers & photocopiers are always operational, supervision of all general office stationery and ensuring communal areas are maintained in a reasonable state. Managing the relationships to ensure all office needs are met.

 KNOWLEDGE, SKILLS AND EXPERIENCE

• Very high attention to detail.
• A resilient self-starter with an ability to work on own initiative.
• Strong organisational skills, with an ability to stay focused on assigned tasks
• Can prioritise and manage time to ensure all tasks are completed to avoid delays or missed deadlines.
• Is computer literate with a high level of proficiency in ERP systems (Order processing)
• Minimum 1-2years experience in customer planning/order processing.
• FMCG experience in Retail or Wholesale sectors would be useful
• Is approachable and collaborative