The Quality & Training Manager is responsible for overseeing the ISO9001 Quality Management System at the plant, ensuring compliance with regulations, conducting audits, managing quality assurance protocols, leading continuous improvement initiatives, and mentoring the quality team. They also serve as the primary customer relations contact on quality matters.
Job Requirements
Quality Management System (QMS) Oversight:
- Develop, implement, and maintain the plants ISO9001 Quality Management System (QMS)
- Ensure compliance with all relevant regulations, industry standards, and customer requirements.
- Create and implement the plants annual internal audit schedule.
- Conduct regular audits of the QMS and facilitate external audits from customers and regulatory bodies.
- Maintain a strong and active presence on the shop floor to monitor and support quality processes.
Quality Assurance and Control:
- Ensuring all purchased products and materials meet the required specifications
- Collaborate and build relationships with both 3rd party suppliers and inter-company suppliers.
- Establish and enforce quality assurance protocols to meet internal and external specifications.
- Supervise the inspection and testing processes for raw materials, in-process products, and finished goods.
- Analyse quality data to identify trends and implement corrective and improvement actions.
- Ensure all testing equipment is properly calibrated and functioning correctly
- Report all customer complaints to the Plant Manager within 24 hours of receipt
- Assist the engineering department with the introduction of new products, ensuring quality standards are met.
- Maintain up-to-date quality and inspection systems (PRODAT) and documentation for all processes and products and ensure that all production operators are adequately trained on these procedures.
- Log customer complaints in the CBOS system and ensure they are addressed and resolved promptly.
- Develop and oversee the Non-Conformance Report (NCR) process to identify, document, and address internal non-conformances.
Continuous Improvement:
- Lead initiatives focused on process improvement, waste reduction, and defect prevention.
- Collaborate with production and performance improvement to develop and implement Lean Manufacturing, 6S and Six Sigma methodologies.
- Drive the root cause analysis process and ensure timely resolution of both internal and external quality issues
Team Leadership and Development:
- Manage and mentor the quality team, fostering a culture of excellence and accountability.
- Develop personal objectives for individuals within the quality team and review progress on a regular basis.
- Provide training and development opportunities to enhance quality team capabilities.
- Conduct performance evaluations and support career development plans.
- Progress own personal development actions in alignment with personal development plan
- Communicate quality issues promptly to the Shift Managers, Operations Manager, and Plant Manager.
- Collaborate with the operations team to help them understand and address quality concerns effectively
Customer Relations:
- Serve as the main point of contact for customers and customer service team on quality-related matters.
- Address customer complaints and ensure effective resolution.
- Maintain strong relationships with customers by ensuring that their quality expectations are exceeded.
Documentation and Reporting:
- Maintain accurate and comprehensive quality records, including inspection reports, audit findings, and corrective actions.
- Prepare regular quality performance reports for senior and executive management.
- Ensure proper documentation of all quality-related processes and procedures.
- Record and report all key quality performance indicators regularly to management.
Health, Safety, and Environmental Compliance:
- Ensure that all quality operations comply with health, safety, and environmental regulations.
- Promote a safe work environment and support safety initiatives.
Change Management:
- Lead the planning, coordination, and execution of change management initiatives
- Develop and implement change management strategies that maximize employee adoption and minimise resistance.
- Collaborate with plant teams to ensure that changes are effectively communicated and integrated into daily operations.
- Monitor and evaluate the impact of changes on quality and productivity, adjusting as needed.
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