At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a Project Specialist to join our Customer Services & Support Group.
Responsibilities:
The Data Entry Specialist inputs new and updated data into customer inventories using the Safekeeper system.
Manages the incoming data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order. Verifies that all information is keyed accurately and in a timely manner
Manage the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order
Manage the destruction data input process including the selection of destruction candidates, keying changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction certificates to customer and closing the work order
Manage the permanent removal process electronically including the keying of all PMO’s, verifying the information, investigating and resolving exceptions and closing the work order
Update customer contract information. Research and resolve problems and discrepancies through contact with customer, special project team, contract administrator and/or account manager
Print & mail receipt acknowledgements, month end and quarter end customer requested reports
Assist customer service as needed
Perform other customer related tasks and special projects as requested
Key Skills, Requirements and Competencies:
High School diploma or equivalent
High-level data entry skills required. Proficiency on a PC in an IBM compatible and MS DOS environment and familiarity with windows and word processing software; Strong organizational skills and a detail orientation required
At least 1 year data entry experience in a service oriented environment with exposure to customer service
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
CAN: Iron Mountain Canada Corporation (“Iron Mountain”) is an equal opportunity employer and employs qualified individuals based upon job-related qualifications regardless of race, religion, colour, sex, national origin, age, disability, sexual orientation, or any other status protected under applicable provincial, federal, or local law.
Ontario: Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
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Category: Operations Group
