About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.
The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.
Product training is provided on our market-leading cybersecurity solutions.
Your day-to-day
Provide support to administrators & enterprise-level partners during the hours of 9am-6pm, Monday to Friday (hours may differ depending on customer demand and business need)
Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
Manage product escalations, act as a liaison between customers, and various levels of tiered support
Advise customers regarding the product's proper use and address specific systems issues
Assist customers with consultative queries on product configuration and features
Provide guidance and mentorship to Associate level team members
Contribute to knowledgebase and support documentation
What you bring to the team
Experience in a technical support/helpdesk environment from a previous role
Experience in problem analysis and resolution of software problems
Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
Ability to interact with customers professionally across all interfaces
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Proven ability to function in a self-directed environment and to collaborate with team members
Nice to have
Experience with Email Systems, Networking and/or DNS
Experience with Linux is beneficial
Innovative thinker who is positive, proactive, and readily embraces change
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Top Skills
Proofpoint Belfast, Northern Ireland Office
11 Weavers Court Linfield Road, Belfast, United Kingdom, BT12 5GH
