It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Your day-to-day
Provide Tier 2 support to administrators & enterprise-level partners during the hours of 9am to 6pm from Monday to Friday (hours may differ depending on customer demand and business need)
Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
Advise customers regarding the product's proper use and address specific systems issues
Manage product escalations, act as a liaison between customers, and various levels of tiered support and Product Engineering.
If needed, work as part of our wider team assisting customers during installations and configuration
What You Bring To The Team
Experience in a technical support/helpdesk environment (experience AND/OR knowledge with Email systems and Networking)
Experience with Linux
Experience in problem analysis and resolution of software problems
Ability to handle customers professionally across all interfaces
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Proven ability to function in a self-directed environment and also to cooperate with team members
Nice to have
Scripting experience is beneficial
Experience with email security and Proofpoint products
Innovative thinker who is positive, proactive, and readily embraces change
Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
Proofpoint Belfast, Northern Ireland Office
11 Weavers Court Linfield Road, Belfast, United Kingdom, BT12 5GH
