Product Solutions Architect 3 - APM

The Team:

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Opportunity:

The Application Performance Monitoring family of products is one of the fastest growing segments at Datadog. As the Product Solutions Architect (PSA) for APM, you will work closely with Datadog customers and the APM Product and Engineering teams in helping APM users architect, implement best practices, and adopt Datadog at scale. SAs ensure that customer needs have been met and that the solution is fully functioning according to business requirements, governance, and compliance goals. SAs are accountable for the outcome of these initiatives, and frequently collaborate with other Datadog resources to drive measurable success.

You Will:

• Serve as the Product Expert on Datadog Application Performance Monitoring, distributed tracing, and related products.

• Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization at scale.

• Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Support, Partners, and Customers.

• Capture repeat customer use cases and solutions and in turn publish Reference Architectures and Implementation Guides for Datadog prospect and customer consumption.

• Build world class training material, solutions briefs, blogs, and documentation to the wider Datadog field technical teams over the latest product features and capabilities.

• Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Application Performance Monitoring product family.

• Exercise the products you represent by building small scale deployments and proofs of concepts to verify proposed solutions and reproduce customer environments.

You Are:

• 5+ years of experience solving complex problems for customers and a strong knowledge of the observability space, specifically Application Performance Monitoring.

• You have excellent verbal and written communication skills.

• Familiarity with Application Performance Monitoring tools and techniques is desirable.

• Fluent in the monitoring market domain, competition, technological shifts, and customer needs related to Application Performance Monitoring.

You Are:

• Someone with strong experience of application performance monitoring and distributed tracing.

• Someone who can dive deep into our Codebase, SDKs, and GitHub processes.

• Experience with commonly used languages like Python, Golang, Java, PHP, Node.js, and file formats such as JSON and YAML.

• A self-starter, tech-savvy professional, who is comfortable working with bleeding edge technology and processes, even if it hasn’t been well defined.

• A deep learner and a Subject Matter Expert today that has built advocacy and knowledge across multiple teams with the knowledge you possess.

• Fluent in understanding the observability market domain, competition, technological shifts, and customer needs, especially specific to APM, profiling and tracing.

• Constantly finding new and unique solutions to solve hard problems.

• A person who possesses exceptional listening and consultative skills, for both internal and external audiences.

• Experienced working with customers in high pressure situations where the solution is sometimes not obvious.

• Able to sit up to 4 hours, traveling to and from client sites.

• Able to travel via auto, train, or air up to 40% of the time.

Bonus Points:

• Successful track record with 5+ years experience working as an Architect or Consultant.

• In-depth knowledge or experience with leading APM tools (Datadog, New Relic, AppDynamics, Dynatrace, etc.)

• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity.

• Experience with application performance tuning.

• Have proven experience deploying observability in production environments at scale.

• Experience collaborating with open source projects and active engagement within associated communities.