Purpose
Leads strategic initiatives aimed at enhancing client outcomes throughout both human and digital experiences. Accountable for the successful delivery, working alongside a wide range of stakeholders to deliver new features and capabilities.
This role is focused on our client journeys across web and mobile app channels so we are looking for a Product Manager with prior experience in delivering new features to market in the UK Direct to Consumer investing space.
Key responsibilities
- Provides product management services across the mobile app experience applying functional expertise to improve client outcomes and prioritise future features and enhancements.
- Collaborates with small cross-functional teams to demonstrate best practices that drive significant change to the client experience.
- Coaches product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
- Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
- Leads the planning, development and implementation of new product changes, working alongside UX design and development teams. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
- Define and track key performance indicators
- Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
- Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
Skills and experience
Qualifications:
- Minimum of 5 years product management experience.
- Prior experience in personal investing preferred, with Financial Services experience as a minimum requirement.
- Prior experience designing and implementing mobile app native features and capabilities.
- Undergraduate degree or equivalent combination of training and experience.
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.
This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
It's what we stand for: value to investors.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
