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The Product Manager will enhance product-market fit for UK customers by bridging customer insights, guiding product development, and supporting sales teams.
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
We are seeking an experienced Product Manager to champion our UK customers and drive greater product-market fit. This role will act as the bridge between our UK go-to-market teams, customers, and global product organisation, bringing the voice of the customer into every stage of product development. You will conduct customer interviews, join prospect calls and synthesise feedback to uncover opportunities.
Acting as the go-to product expert in the UK, you’ll support sales and service teams, deepen knowledge of key integrations, and ensure UK needs are reflected in our roadmap. Through regular collaboration with Product, PM, and DEP teams, you’ll build processes and forums that align strategy, fuel innovation, and help us deliver meaningful impact for our UK customers.
Responsibilities
- Drive product-market fit for UK customers through ongoing research, engagement, and feedback loops.
- Conduct customer interviews, attend prospect sales calls, and in-person visits to gather insights and validate product initiatives.
- Synthesise feedback from multiple channels to identify trends and opportunities.
- Act as a product knowledge go-to for UK teams, ensuring they have the resources, understanding, and connections needed.
- Maintain regular availability in UK time zones to support teams and provide guidance, with deep knowledge of the product and key UK integrations.
- Stay closely connected to UK GTM teams, tracking opportunities, challenges, and pain points, and identifying where product improvements can enhance sales and service.
- Build and embed processes within Product Management to prioritise and address UK market opportunities.
- Facilitate regular alignment sessions between UK GTM, Product, and PD teams, including: Monthly roadmap feedback sessions, Quarterly UK-focused product workshops and Ongoing check-ins and updates to ensure UK needs influence the product roadmap.
Requirements
- 5-7 years deep experience in end-to-end commercial product management in software or web technologies.
- Strong presentation skills for internal groups and training sessions.
- Navigate a flat yet matrixed global structure effectively.
- Conduct research initiatives and produce clear, synthesised findings.
- Results and metrics-driven mindset.
- Strong empathy with the customer.
Employee Perks
- Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station
- Own a piece of Deputy through our Employee Share Ownership Plan (ESOP)
- Work from home stipend to help you get set up and succeed from home
- Benefit from our employee pension matching programme
- Access private health and dental insurance
- Take paid parental leave to support you and your family
- Enjoy additional leave days — including study assistance, celebration days and volunteering
- 25 days’ holiday plus bank holidays
- Feel secure with our income protection scheme for long-term absence due to illness or injury
- Get involved with our global working groups; designed for collaboration, belonging and connection
- Connect over weekly office lunches, social gatherings and industry events
Learn more about our Design, Engineering & Product teams here
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
#LI-Hybrid
Top Skills
Product Management Software
SaaS
Web Technologies
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