Product Manager

Job Title: Product Manager

Reports to: Head of Product

Direct Reports: None

Closing: 8/13/25

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective

We are looking for a Product Manager to join our growing team to help us build the future of personalised digital mental health care.  The ideal candidate will take a data-informed approach to balancing business and user needs in order to deliver effective and engaging product experiences and outcomes.  This is a high-impact role that will drive business growth, customer retention, and meaningful clinical outcomes for our users. 

Key Components

Product Delivery - 50%

Product Strategy - 10%

Stakeholder Management - 30%

Commercial engagement - 5%

Cross functional /Specialist Workflows - 5%

Product Delivery:

• Drive product discovery work including competitor research, user research and design sprints, alongside our user research and design teams.
• Identify and prioritise opportunities relating to your area to formulate a quarterly roadmap and identify appropriate success metrics.
• Align a squad on the goal and problem space, shaping narratives around user insights to develop effective andappropriate solutions
• Define product requirements and work with technical leads to refine these in order to write work tickets with sound acceptance criteria.
• Proactive identification of risks and assumptions, with appropriate mitigation and level of documentation in place
• Run sprints and communicate sprint/goal progress as well as blockers and risks to the rest of the team.
• Proactively balance multiple priorities and navigate trade offs between them
• Use experimentation i.e. A/B testing and other tools based on solid hypotheses and with an understanding ofconfidence levels. Clear communication of results and learnings
• Understand different routes to validating a product solution and identify the most appropriate for the situation
• Comfortable diving into data from product experiments to understand the impact and pull out key learnings

Product Strategy:

• Collaborate with research and data science to ensure data science models are developed and deployed successfully in the product
• Work closely with product design and clinical teams, to ensure app design is coherent to the clinical product model, whilst engaging for users. 
• Work closely with service operations to ensure solutions are scalable, compliant and meet contract SLAs.
• Sift through and draw insights from qualitative and quantitative data sets, and use data to drive decision-making
• Lead discovery efforts and partner with UXR effectively to better understand the needs of our users
• Identify future opportunity areas relating to your domain

Stakeholder Management:

• Guide stakeholders through complex problem spaces, helping them to consider trade-offs to make a decision.
• Maintain the product roadmap to communicate your squad's priorities, current status of work as well as the problem and opportunity areas
• Liaise with external customers and commercial stakeholders about their requirements and planned updates to the application
• Collaborate with marketing to maintain a consistent value proposition, expectations and experience for users

Commercial engagement:

• Support the senior product team in maintaining effective collaborations with key customers, organisations, or academic partners 
• Gather, assess and incorporate win/loss data with commercial teams to inform product decisions
• Help to assess third party tooling and software for applicability and usefulness in our app.

Cross-functional /Specialist Workflows:

• Show awareness of and consideration for clinical safety workflows within the app functionality, including audit of clinical sessions and risk escalation for users in need.

• Collaborate with privacy and legal to ensure product changes remain compliant with regulations.

Technical Skills

• Deployment of Data Science
• Building digital health products
• Experience working with SaaS Products
• Designing, Running and Analysing product experience
• Defining product requirements for technical teams

Power Skills

• Communication
• Stakeholder Management
• Proactive
• Passion for Mental Health
• Critical Thinking

Bonus Skills (desirable but not required)

Experience with healthcare data standards (e.g., HL7, FHIR)

Familiarity with interoperability frameworks and APIs in clinical systems

Knowledge of healthcare billing and claims processing workflows

Prior experience working with EHR/EMR systems or health tech platforms

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Up to £65,000

2. Generous Annual Leave:

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development:

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security:

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being:

Prioritize your health and well-being with our comprehensive Health Shield cover and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working:

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits:

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, color, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.