Product Manager, Build Experience

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024.  

The Build Group drives the core Apps, Automations, AI Copilot, and Access capabilities of Tulip, creating 80% of the product surface area that our customers use. 

About You:

• You have an entrepreneurial spirit and a "get-it-done" personality, with a flexible, creative, and motivated mindset.
• You are a self-driven individual who is as autonomous as you are collaborative.
• You have an affinity for the fast-paced and fast-changing environment of a startup.
• You are passionate about the Tulip product and are excited about innovating manufacturing with advanced technology and great teams.
• You are interested in how AI can be used to evolve both products and the product management process.

What skills do I need? 

• 3-5+ years of Product Management experience at a SaaS company (Enterprise experience is a plus).
• Experience using customer feedback, analytical thinking, and experimentation to make product decisions at scale.
• Experience in low-code platforms and AI prototyping, and understand how these technologies are evolving the PM process.
• Comfort with technical concepts and products to effectively navigate, understand, and improve the more technical aspects of our platform and help Engineers make architecture tradeoff decisions.
• Excellent written and verbal communication. You can explain complex technical topics to non-technical audiences clearly and effectively.
• Proven ability to gather diverse customer requirements, manage stakeholders (both internal and external), and deliver high-quality products.
• Experience navigating tradeoffs between building new features and investing in the platform to ensure high performance at Enterprise scale.

Key Responsibilities

• Product Strategy & Roadmap: Direct the product roadmap and vision, fostering cross-functional impact.
• Agile & Project Delivery: Work with Engineering, Design, and other cross-functional partners to get an MVP, and see it through to delivery.
• Voice of Customer Synthesis: Gather feedback from customers in core areas and synthesize to inform roadmap.
• Data and Analytics Insights: Shape and share key KPIs and data for core product areas and use them to inform roadmap and decision making.
• AI Product Work: Work with AI prototyping and AI-driven feature development.
• Strategic Communication: Serve as a strategic partner and trusted communicator, internally and externally.
• Market & Customer Insights: Leverage deep market and customer insights to inform product development.

Key Collaborators:

• Software and Hardware Engineering Teams
• Design
• Product Marketing
• Customer Success
• Commercial Business Leads

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $115,000 - $155,000 per year.