We are seeking a Product Designer to craft intuitive and efficient product experiences. You will partner with product and engineering teams to deliver high-quality design solutions for well-defined problems, creating and validating designs while considering the secondary consequences of your decisions. You will be part of our collaborative, diverse team who value winning as a team and innovating to change the industry.
This role is perfect for an experienced product designer who thrives on solving complex problems for non-technical users, has a passion for creating products that feel effortless to use, and wants to make a meaningful impact on the lives of hardworking service professionals across the country.
WHAT YOU'LL DO:
Product Design Excellence
● Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build
● Develop multiple solutions for defined challenges across our product suite. You will manage the design process from concept to delivery, ensuring your work is aligned with business goals and maintains a high bar for quality
● Manage the design process for your projects from discovery and concept ideation through flows, wireframes to full-fidelity prototype designs
● Ensure all designs prioritize the needs of non-technical users, focusing on simplicity, speed, and trust
Collaboration & Communication
● Partner with leadership and product marketing stakeholders to ensure design concepts meet our customers' needs and deliver desired results
● Collaborate closely with business stakeholders, product managers, engineers, and other designers in a triad model
● Clearly present your design process, inspiration, and decisions to stakeholders, explaining the “why” behind your work
● Use storytelling techniques to communicate complex design rationale and build alignment across teams
● Share your work in design reviews to explain your decisions, triage feedback, and use it to iterate on your solutions
Design System & Consistency
● Champion cohesion, consistency, and accessibility by delivering designs that promote our organization's experience strategy and design system usage
● Apply design system standards consistently while contributing to its evolution based on user needs.
● Connect multiple screens into cohesive flows and contribute minor updates to the evolution of the design system based on user needs.
● Across all work apply Jobs-to-be-Done methodology and user-centered design principles, conducting customer interviews and usability tests and translating findings into design iterations.
● Demonstrate a solid understanding of customer needs, core workflows, and key business goals, using this context to make informed design decisions with minimal guidance
Mentorship & Growth
● Continuously learn new design skills to improve overall design delivery, while building depth in one or two core areas
● Coach team-level peers through their design decisions and share learnings with your immediate peers and the team
● Nurture WorkWave's culture and principles within your team and the broader design practice
● Participate in design critiques, in both presenting and providing constructive feedback that elevates team output
● Stay current with design trends, tools, and methodologies, particularly those relevant to AI-powered products
WHAT YOU'LL BRING:
● Proven experience successfully delivering product design initiatives that improved user outcomes or business metrics
● Strong portfolio demonstrating high-quality digital products that delivered results and showcase the depth of your design skills
● Proven experience clearly communicating design decisions and their impact on the customer
● Solid capacity to communicate and present complex problems clearly to diverse audiences
● Deep understanding of user-centered design processes and human-computer interaction principles
● Demonstrated ability to evaluate the customer and business impact of your design decisions
● Proficiency in modern design tools (Figma preferred) and design thinking methodologies
● Proven ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods
● Bachelor's degree in Design, HCI, or related field, or equivalent professional experience in the design field
● Demonstrated commitment to continuous learning and staying current with design trends and best practices
WHAT WOULD ALSO BE AWESOME:
● Background in designing for service industry workflows or field service management
● Experience with enterprise product design or financial services product design
● Previous work on AI-powered features or data-driven product experiences
● Experience working on complex problems at a systems/service level
● Knowledge of Jobs-to-be-Done methodology and service design principles
● Understanding of accessibility standards and inclusive design practices
● Experience with design systems and component-based design approaches
● Experience mentoring junior designers or leading design initiatives
● Background working in cross-functional product teams using agile methodologies
● Experience presenting to and influencing senior stakeholders and executives
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