Equinix
Product Communications Senior Manager – Global Markets & Product Organization
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Job Summary
As Senior Manager of Product Communications for Equinix’s Global Markets and Product Organization (GMPO), you will lead the development and execution of strategic communications that shape how our product vision, innovation, and roadmap are understood across internal and external audiences.
This high-impact role partners closely with senior product and engineering leaders in the GMPO leadership, as well as Product Marketing, Public Relations, Analyst Relations, Social Media, Internal Communications, People Messaging, Operations, and Go-To-Market Readiness teams, and key stakeholders in other functions as we scale and evolve. Your role will be to drive the overall communications strategy for Equinix’s product portfolio, encompassing planning, cross-functional alignment, content creation, processes, and reporting.
Responsibilities
Drive product communications strategy for external and internal comms initiatives to ensure alignment with company and functional priorities, values, and culture
Develop strong partnerships with product executives, engineering leaders, and cross-functional business teams to identify and amplify key initiatives as they pertain to product strategy, new product introductions, roadmap, and key milestones
Create and deliver product-specific communication to key stakeholders and target audiences, determining messaging, timing/cadence, and delivery channels – ensuring alignment with audience needs and broader functional priorities and initiatives. Use human-first language that is clear, concise, and tailored to the audience
Partner with Product leaders to communicate product strategy to the GMPO team and other internal stakeholders
Strategize with PR, AR, IR, and Social on product launches and milestones, as well as identifying storytelling opportunities for key industry trends
Partner with the Chief of Staff leaders to support all-staff meetings/town halls, regular updates, executive memos, and change management. Act as a liaison between Product Management teams and Corporate Communications functions to elevate product stories and initiatives
Support communication efforts during organizational changes or important transitions, ensuring that messages are transparent, timely, and consistent. Act as a trusted advisor on navigating sensitive situations with empathy and clarity
Manage and optimize internal communication channels to ensure effective distribution of messages across teams, including SharePoint, Slack, Poppulo, and Viva Engage
Create Product communications content for blogs, internal announcements, all-hands, and news sites
Uphold corporate content governance and branding policies
Qualifications
Outstanding written and verbal communication skills. Demonstrated writing ability that is engaging, organized, and simple to follow. Experience with communications related to complex products and technology concepts is required, with cloud/hyperscale or data center experience a plus
Proven 12+ years’ experience with global technology companies and a proven track record of managing high-impact executive, internal, and external communications and/or change management programs
Ability to develop and leverage strong partnerships across a matrixed organization, harmonize various perspectives/objectives, provide sound counsel, prioritize, and deliver impactful outcomes for all audiences and stakeholders
Extensive experience working with technical audiences and personas
Experience in successfully articulating concepts and complex information in a concise manner through presentations, written communication, and across multiple channels
Utilize communications KPIs and metrics to show success
Ability to work well under pressure while managing multiple projects, priorities, stakeholders, and deadlines simultaneously in a dynamic, fast-paced environment. Excellent follow-through skills are necessary
An independent, self-directed thinker with the ability to shape and drive strategy, formulate a clear point of view, exercise sound judgment, and make an impact quickly
Poised executive presence with succinct presentation/facilitation skills, comfortable collaborating with and presenting to executives and leaders
Receptive to feedback and input from others and quick to apply changes with strong attention to detail
An agile, flexible individual with a “can-do” problem-solving approach
Confidentiality and business ethics; demonstrates outstanding judgment and discretion
Strong and confident leadership style
BA/BS degree in Communications or equivalent preferred
Personal Attributes
Strategic Thinker: You see the big picture and understand how product communications can drive organizational success and industry impact
Creative & Innovative: You bring fresh ideas to the table and enjoy experimenting with new ways to engage employees and deliver messages
Collaborative: You can easily partner with multiple stakeholders to gain alignment and trust quickly and efficiently
Results Driven: You are comfortable in a fast-moving, dynamic environment with the ability to pivot quickly to deliver results
Empathetic Leader: You understand and care about the employee experience and can translate that into effective communication strategies
The targeted pay range for this position in the following location is / locations are:
United States - Redwood City Office GHQ : 163,000 - 245,000 USD / Annual
United States - New York Office NYO : 150,000 - 224,000 USD / Annual
Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
