Responsibilities / Tasks
Customer Insight & Research
Engage directly with customers through interviews, on-farm visits, and feedback sessions
Build a deep understanding of user needs, challenges, and workflows
Bring real customer insights into product decisions and prioritisation
Product Communication & Enablement
Translate product features into clear, user-friendly content and guidance
Develop materials that support product adoption and customer confidence
Enable internal teams (sales, support, dealers) with clear and effective product messaging
Cross-Functional Collaboration
Work closely with engineering, design, commercial, and customer teams
Ensure alignment on product updates, priorities, and releases
Act as a bridge between technical teams and customer-facing stakeholders
Product Development Support
Translate customer needs into well-defined product requirements
Collaborate with development teams to refine features and acceptance criteria
Contribute to building a clear, data-informed product roadmap
Market & Competitive Insight
Stay informed on trends in agri-tech and digital innovation
Monitor competitor offerings and identify opportunities to differentiate
Bring forward ideas that improve product value and user experience
What Success Looks Like (6–12 Months)
Strong understanding of our customers and their day-to-day needs
Improved clarity and consistency in how product features are communicated
Increased product adoption and positive customer feedback
Trusted relationships built across internal teams and external partners
Meaningful contributions to product direction and roadmap planning
Your Profile / Qualifications
You will thrive in this role if you :
Have experience in a digital product environment (e.g. product management, UX, customer research, content design, or similar)
Are a strong communicator who can simplify complex ideas
Enjoy engaging with customers and understanding real-world problems
Are comfortable working with both technical and non-technical teams
Are proactive, collaborative, and motivated by impact
Bonus (not essential):
Experience in agriculture, dairy farming, or agri-tech
Experience working with field-based customers or operational environments
Why Join Us?
Work on products that make a real difference to farmers and sustainability
Be part of a collaborative, supportive, and mission-driven team
Opportunities to grow, learn, and take ownership of meaningful work
Flexible, hybrid working environment
Did we spark your interest?
Then please click apply above to access our guided application process.
