Oversee EMEA client deliverables, portfolio reporting, and service-level compliance for private equity and institutional investment clients. Manage client and investor queries, maintain controls and procedures, identify and escalate issues, support special requests, coordinate internal projects, and collaborate on new-business onboarding. Build relationships with global operations, product, sales, risk, legal, compliance, audit, and operations control teams while ensuring accurate and timely reporting.
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Private Fund Services (PFS) team and partner with our Business to provide comprehensive and high quality outsourced administration & banking services to private equity firms and institutional investors. J.P. Morgan enables private equity managers and institutional investors to focus on building wealth - while we take care of all their administrative needs. Business Overview
J.P. Morgan Private Fund Services – Portfolio Administration (PFS – PA) provides outsourced portfolio administration and related services to institutional investors, including pension funds, sovereign wealth funds, insurance companies, endowments and foundations. The service helps clients reduce operational overhead while supporting portfolio-level and look-through reporting across private-market investments.
Through its technology and service model, PFS PA supports capital event and valuation processing and portfolio reporting services, to institutional investors and fund of PE funds investing in a portfolio of closed-ended, commitment-based funds.
Job Responsibilities
- Review and oversee EMEA client deliverables and reporting in accordance with agreed service-level documentation, ensuring a high standard of client service.
- Understand client relationships and expectations and ensure that deliverables are timely and accurate.
- Build strong relationships with Private Fund Services senior operations management globally, as well as with Product, Sales, Risk, Legal, Compliance, Internal Audit and Operations Control Management.
- Take ownership of the timely resolution of client and investor queries.
- Apply and maintain internal controls, checklists and procedures showing an ability to Identify issues and escalate them to management promptly
- Support clients with special projects and requests.
- Coordinate and implement internal projects.
- Collaborate with the onboarding team in relation to new business.
Required qualifications, capabilities, and skills
- Experience in the alternatives business with a keen appreciation of providing best in class service to Clients.
- Ability to take responsibility for meeting client service levels, understand the control environment and recommend improvements where appropriate.
- Experience in private equity portfolio administration or a closely related operating environment.
- Knowledge of the MSCI Burgiss private equity platform suite is an advantage.
- Strong attention to detail.
- Good working knowledge of Microsoft Excel, PowerPoint and Alteryx, with the ability to use Microsoft Copilot and other approved AI tools to support data analysis, workflow automation, reporting and process improvement.
- Proactive approach, with the ability to manage multiple priorities and work to tight reporting deadlines.
- Excellent communication and presentation skills, including the ability to work effectively with other J.P. Morgan operational teams and provide clear, concise responses to client queries.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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