Principal Engineer - Sports Platform Engineering Services (Remote, United Kingdom)

Job Summary:

Principal Engineer - Sports Platform Engineering Services

Location: Remote, United Kingdom (Flexible with international travel)

Division: Ticketmaster International

Contract Terms: Permanent

THE TEAM

You will be working as part of a cross functional platform team to deliver infrastructure, platform and database services for the Sports ticketing product(s) globally. partnering with product and software engineering teams to ensure alignment on achieving business goals for the global Sports product suite.

THE JOB

Ticketmaster Sport is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

You will consult on and help to implement solutions as part of a Product Delivery team. Enabling teams to deliver software faster by creation of tooling and automation, providing operational support for a range of products, including the delivery of ticketing and associated solutions for major tournaments and high-profile sports clubs and events. Because our business is online 24/7, you will be required to work out of hours and provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING

• Partnering with platform leadership to guide technical decision-making and ensure the successful delivery of strategic initiatives.
• Driving the reliability, scalability, and performance of infrastructure and software systems across hybrid environments.
• Supporting and enhancing existing Windows and Linux platforms, ensuring stability and operational excellence.
• Collaborating closely with product engineering teams to design, develop, and deploy new features and platform capabilities to production.
• Automating deployments, testing, and infrastructure provisioning using infrastructure-as-code practices.
• Designing and implementing resilient, high-availability architectures to meet evolving business needs.
• Organizing and communicating project progress effectively, ensuring alignment with stakeholders and delivery timelines.
• Leading continuous improvement efforts in system performance, security posture, and compliance, establishing and evolving engineering standards.
• Diagnosing and resolving complex technical issues across all layers of the technology stack.
• Conducting infrastructure audits, identifying areas for enhancement, and maintaining a prioritized backlog of technical improvements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven hands-on experience with public cloud platforms, particularly Amazon Web Services (AWS), including infrastructure provisioning and management.
• Proficient in scripting languages such as PowerShell, Bash, and Python, with a track record of automating complex workflows and enhancing operational efficiency.
• Strong working knowledge of configuration management tools like Ansible, Chef, and Octopus, with experience implementing infrastructure-as-code best practices.
• Experienced in the configuration, administration, and optimization of both Windows and Linux server environments.
• Solid understanding and practical experience in Active Directory administration and integration in enterprise settings.
• Familiar with network storage technologies, including NetApp and Amazon S3, with the ability to manage and optimize storage solutions at scale.
• Skilled in virtualization platforms such as Hyper-V, XEN, and VMware, with experience deploying and managing virtual environments.
• Experienced in infrastructure provisioning using Terraform or AWS CloudFormation, applying infrastructure-as-code principles for scalable, repeatable deployments.
• Hands-on experience with data store and secrets management solutions, including tools like HashiCorp Vault and Consul, ensuring secure and compliant system operations.
• Strong experience working with and integrating RESTful APIs, enabling efficient system interoperability and automation.
• Experienced in applying SRE principles, including observability, automation, and reliability engineering, to ensure system health and operational excellence.

YOU (BEHAVIOURAL SKILLS)

• Demonstrates strong analytical thinking and communicates solutions with clarity, making complex issues accessible to diverse audiences.
• Engages deeply with peers and stakeholders to uncover unspoken challenges, offering thoughtful and insightful responses that enhance shared understanding.
• Open-minded and proactive in exploring new ideas and approaches, fostering innovation and continuous improvement.
• Embraces change and encourages others to adapt by bringing in successful strategies from past experiences across teams.
• Maintains a high standard of work under pressure, consistently demonstrating resilience and adaptability in dynamic environments.
• Plays an active role in system-wide architectural and solution design, promoting alignment and collaboration across technical teams.
• Acts as a connector, sharing effective practices from other teams and contributing to a broader culture of shared learning and innovation.
• Leads problem-solving efforts across teams, using sound judgment to integrate multiple perspectives and drive scalable solutions.
• Proactively monitors performance, security, and quality metrics to identify and address emerging issues, ensuring focus on high-impact areas.
• Exercises strong judgment in selecting the most effective methods and tools for resolving complex problems, aligning decisions with strategic goals.
• Delivers consistent high-quality outcomes by maintaining focus on standards and continuously seeking areas for enhancement.
   

  LIFE AT TICKETMASTER

  We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

  Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

  We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

  Our work is guided by our values:

  Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

  Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

  Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

  Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

  EQUAL OPPORTUNITIES

  We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-JCK #LI-Remote