Lead customer-facing AIOps engagements as a senior solutions architect: design and implement BigPanda solutions, drive enterprise implementations, mentor architects, influence stakeholders, and ensure value realization and operational resilience.
Location requirements:
Remote based role. Open to candidates in the United Kingdom.
About the Role:
BigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.
This is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.
You'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.
We're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale
Responsibilities:
- Lead strategic customer engagements - from discovery through implementation, adoption, and value realisation
- Architect end-to-end BigPanda solutions - across workflows, integrations, data design, and production go-lives
- Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities
- Serve as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements
- Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects
- Drive multiple customer implementations from kickoff through go-live, ensuring each delivers business value and technical alignment
- Act as a trusted senior advisor to executive stakeholders - shaping operating-model decisions and securing sponsorship for change
- Partner cross-functionally with Sales, Pre-Sales, Product, and R&D
- Contribute to BigPanda's best practices framework and support continuous improvement of our delivery methodology
Requirements:
- 8+ years of experience in post-sales, technical architecture, consulting, or professional services
- Deep knowledge of monitoring, observability, ITSM, and incident response platforms
- Track record leading complex enterprise implementations across multiple stakeholder groups
- Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Comfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery
- Strong consultative communication skills across technical and non-technical audiences
- Experience improving team practices through mentoring, reusable assets, or process development
- Detail-oriented and energetic, with a "get it done" attitude
- Ability to travel up to 10% for key project milestones
Nice to have:
- Fluent German or French speaker
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
Similar Jobs
Big Data • Cloud • Software • Database
Lead pre-sales and delivery of application modernization engagements, engaging customers to decompose legacy RDBMS apps, design modern services on MongoDB, run technical workshops, deploy complex demo environments, and advise sales on account strategy. Travel up to 25% and collaborate with engineering and business stakeholders to drive modernization projects.
Top Skills:
AWSC#C/C++DockerGenaiGithub CodespacesGCPJavaAzureMongoDBMongodb AtlasNode.jsPl/SqlPythonSQLT-Sql
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Provide technical pre-sales support for Samsara's IoT products by demonstrating solutions, performing discovery, explaining device installation and APIs, deploying test scripts, liaising between product and sales, and supporting demos and beta programs to help customers adopt connected operations technology.
Top Skills:
APIsAutomation And Control SystemsCarrier NetworksCloud InfrastructureCloud SoftwareComputer VisionIotNetworkingSamsara Api
Automotive • eCommerce • Hardware • Music • Retail • Software • Wearables
Lead technical enablement and system excellence for Bose Luxury across EMEA by delivering training, pre- and post-sales technical support, system commissioning, calibration, and advising luxury clients and partners to ensure high-performance installations and drive sales outcomes.
Top Skills:
Audio CalibrationAv SystemsMcintoshSonus Faber
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
