Principal Dynamics Functional Consultant - D365 Customer Engagement

Company Description

At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace.

Telefónica Tech, Business Applications is proud to be a member of the Microsoft Inner Circle placing the organisation in the top 1% of partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses.

Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner.

With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Telefónica Tech, Business Applications is at the forefront of driving impactful change.

Job Description

Job Description

At Telefonica Tech, you'll be part of a vibrant team that's changing the landscape of digital transformation. As a Principal Dynamics CE Functional Consultant, you’ll work on significant projects and initiatives within our Public Sector practice. Your expertise and insights will shape the future of our Business Applications vision, contributing to our growth while enjoying the freedom to make key decisions in a dynamic entrepreneurial setting. We hold ourselves to high standards while fostering a flexible work environment and a healthy work-life balance.

Your Role

As a Principal Dynamics CE Functional Consultant, you'll be at the forefront of our Business Applications pillar, leveraging your deep Dynamics knowledge and expertise to drive high-profile D365 projects.

Your responsibilities will include:

• Advise and inspire customers on how to achieve maximum business benefits from their new system.
• Lead a delivery team on Dynamics 365 projects. Progresses the objectives & processes, making contributions to supporting business functions.
• Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system.
• Assist with configuration tasks, data migration and end-to-end testing.
• Provide end-user training courses and ad-hoc coaching.
• Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system.
• Participate in go-live stages of projects.
• Push projects along through daily communications with the customer and/or project manager.
• Carry out pre-sales engagements, building a comprehensive understanding of customer requirements and business challenges, building and delivering demonstrations of solutions. 

Qualifications

You will have excellent analytical, problem solving and communication skills as well as the ability to work both autonomously and as part of a team, delivering a wide range of services to our customers.

Desired Skills and Experience:

• Significant experience with Dynamics 365 CRM, ideally Customer Service, Customer Insights Journeys or Sales modules.
• Excellent customer facing and stakeholder management; 
• Facilitating customer meetings; 
• Designing solutions; 
• Experience within the Public Sector Industry 
• Creating documentation. 
• Communication (written and verbal)
• Design and delivery functional elements, e.g. customise and configure without code
• Testing and validation of solutions
• SC clearance is desirable not essential.

Additional Information

At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong. 

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.