🌎 Location: Remote within the UK and Europe
⬆ Reporting Into: VP, AI Operations
About Ceros
At Ceros, we believe that creating powerful digital experiences is essential for helping organizations tell their stories and differentiate their brands. In a world where buyers are inundated with endless digital noise, it’s critical for brands to deliver experiences that inspire, educate, and make a lasting impact on the audiences that matter most.
Our no-code content creation platform empowers businesses to transform the buying journey with rich, interactive experiences that capture the attention of buyers and drive enduring business outcomes. The platform makes it faster, easier, and more cost-effective to create premium digital experiences, allowing businesses to scale it across their go-to-market programs.
Today, Ceros powers some of the most engaging experiences on the web. In 2023 alone, interactive content created with Ceros — from websites to landing pages and pitch decks to case studies— was viewed more than half a billion times, with over 3 million comments added using MarkUp, our visual collaboration tool.
Working at Ceros means making an impact at scale. Our platform supports leading brands including Workday, Colliers, Getty, McKesson, and McKinsey. Ceros is backed by top-tier investors, including Sumeru Equity Partners, Grotech Ventures, and Greycroft.
The Role
We are seeking a Principal Data Engineer to join the Operations team as a strategic leader and hands-on technical expert. In this role, you will own and enhance our data infrastructure while driving cross-functional insights and decision-making across Product, Sales, Customer Success, and Revenue Operations teams.
This role leverages AI-driven techniques to extract meaningful insights from various customer interactions, helping shape product decisions, customer engagement strategies, and revenue operations initiatives. You will determine the most effective approach to enhancing data processes or exploring new tools and technologies while taking ownership of research, strategy, and execution.
Additionally, you will support sales performance analysis, forecasting, and revenue modeling, ensuring clean, well-structured data to drive sales strategies and customer segmentation.
This role balances 60% strategic leadership and collaboration with 40% hands-on technical work, blending data engineering, analytics, and business problem-solving while mentoring other team members.
Key Responsibilities
Data Architecture & Infrastructure
-
Own and optimize data architecture, ensuring scalability and efficiency.
-
Partner with Ops Engineering to improve data pipelines and integrations.
-
Manage and optimize AWS Redshift and other key platforms.
-
Define and enforce data governance best practices.
AI & Analytics for Customer and Product Insights
-
Extract insights from customer interactions using AI-driven analytics.
-
Identify trends in feature requests, pain points, and product issues.
-
Develop dashboards to provide actionable insights for stakeholders.
Sales & Revenue Operations Support
-
Ensure data is structured and available for sales tracking, forecasting, and segmentation.
-
Support revenue modeling and churn risk analysis.
-
Maintain CRM data integrity and enable data-driven sales strategies.
Experimentation & Data-Driven Decision Making
-
Support A/B testing and controlled experiments to optimize product and sales decisions.
-
Develop models to measure customer engagement and sales effectiveness.
-
Build predictive models for customer retention and revenue growth.
Self-Service Data Enablement
-
Work with stakeholders to enable data-driven decision-making.
-
Develop self-service tools and training materials.
-
Promote best practices and data accessibility across teams.
Practical stuff we anticipate you having
Must-Have:
-
8+ years of experience in data engineering, product analytics, or SaaS.
-
Strong experience with SQL, AWS Redshift, and ETL pipelines.
-
Proficiency with BI tools (Looker, Metabase, Mixpanel).
-
Experience with AI-driven analytics and NLP techniques.
-
Strong communication and stakeholder management skills.
-
Highly organized and capable of managing multiple priorities.
Nice-to-Have:
-
Experience in SaaS, especially in content creation or enterprise tech.
-
Familiarity with customer feedback and conversational intelligence tools.
-
Hands-on experience with Python or scripting languages for data automation.
Why Join Us?
-
Strategic Leadership & Impact – Play a key role in shaping data infrastructure and analytics strategy while driving business-critical insights.
-
Blend of Strategy & Hands-On Work – Balance high-level leadership with hands-on technical work, allowing you to guide the team while staying engaged in execution.
-
AI-Driven Innovation – Work at the forefront of AI-powered analytics, leveraging machine learning and NLP to drive customer and product insights.
-
Cross-Functional Collaboration – Partner with Sales, Customer Success, Revenue Operations, and Product teams to make data-driven decisions that directly impact business outcomes.
-
Autonomy & Ownership – Lead and optimize scalable data solutions, define best practices, and explore cutting-edge tools and methodologies.
Key Things to Know
-
We want you to start ASAP
-
This is a remote-first role
- This is a remote-first role, working hours aligned with UK/European time zones
Benefits
📈 Stock options
👶 Paid parental leave: 12 weeks for primary caregivers, 4 weeks for secondary caregivers
🌴 Flexible time off
🤒 Paid Sick days
💵 Stipend for your home office setup
💻 Excellent gear (Macbook Pro, external monitor, etc.)
👩💻👨💻 Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
🏢 Unlimited access to co-working spaces around the globe
*Varies based on location
At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
.png)
