Principal Anaplan Process Lead

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Driving enterprise planning excellence through connected processes and scalable capabilities.
What you get to do in this role:

• Lead the GTM Anaplan Center of Excellence (COE) in defining, standardizing, and optimizing planning processes and capabilities across Sales, Channel, and Customer Success functions.

• Develop and maintain a 2-3 year GTM planning capability roadmap, ensuring alignment with enterprise strategy, Anaplan platform evolution, and COE priorities.

• Collaborate with GTM Anaplan Solution Architects and Model Builders to ensure Anaplan models, data, and processes align with architecture standards and enterprise planning vision.

• Partner with Sales Operations and business stakeholders to transform and standardize end-to-end GTM planning processes, driving efficiency, scalability, and consistency across the organization.

• Define and track key metrics and KPIs to measure process adoption, effectiveness, and alignment to GTM objectives.

• Support program management and change management activities, including change impact analysis and training, to ensure smooth adoption of new or enhanced planning processes.

• Provide thought leadership and best practices in planning process design, enabling GTM teams to leverage Anaplan for connected planning and data-driven decision-making.

• Foster a culture of continuous improvement, mentoring COE team members, business process owners, and analysts on planning process excellence.

• Contribute to enterprise-wide planning governance, ensuring COE recommendations, standards, and templates are adopted consistently across GTM functions.

Qualifications
To be successful in this role you have:

• Deep experience in GTM planning processes and capability management, with demonstrated ability to standardize and scale processes using Anaplan.
• 10+ years of professional experience in business process management and capability enablement, ideally across Sales, Channel, Customer Success, or Professional Services.
• Proven track record in leading end-to-end process transformation, including process redesign, KPI definition, and adoption across GTM functions.
• Expertise in Anaplan solution design and enablement, translating business requirements into scalable connected planning models.
• Experience leveraging AI, automation, or data-driven insights to optimize planning workflows and improve decision-making.
• 7+ years in enterprise software/SaaS or related industry, with knowledge of GTM operations and planning priorities.
• Strong understanding of architecture concepts (data, solution, integration) within a connected planning ecosystem.
• Excellent communication, collaboration, and stakeholder management skills, capable of influencing executives, business leaders, and technical teams.
• Six Sigma or process improvement experience is highly desirable.
• Experience training and mentoring GTM teams on standardized processes, best practices, and continuous improvement methods.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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