Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi technology are seeking a highly motivated IT professional to join our Production Services team support group in Belfast. The Prime Finance support group provides technical and business support for Citi’s Prime Finance Application stack, encompassing Prime brokerage and Securities Lending business streams. The applications are business critical, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations.
Role / Position Overview:
We are searching for a highly motivated and enthusiastic person who will drive front line support functions as part of the Prime Finance Support team. We work in partnership with the business running the production platform, providing quick resolutions to their issues, drive stability, efficiency and effective improvements to help us and the business succeed.
The role will entail working closely with business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of the Prime Business. You will be working closely with your counterparts in India, UK, Hong Kong, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.
Responsibilities:
- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- To provide direct user support for critical Prime Applications.
- To provide support for all Prime business issues.
- To develop, maintain and enhance monitoring solutions within the decided monitoring solution.
- To work off the central ticketing queue to handle all incoming business requests during core business hours.
- To ensure that the platform is operational for business during all business hours.
- To onboard new systems for support.
- To complete application support stability projects to improve current operational processes.
- To work with development teams to ensure change management process is implemented correctly.
- To work to create proactive solutions to ensure systems are resilient
- To analyze and trend all incoming service request metrics to identify stability projects
- Shift work, core coverage is 7am to 7pm .
- To work off an on call Rota for weekend work when required.
Skills:
- Excellent interpersonal and communication skills
- Advanced experience with Unix/Linux operating systems, complex SQL queries, and financial messaging technologies (e.g., Solace, MQ, Kafka).
- Databases - Sybase, Microsoft SQL (Oracle/DB2 a plus) and Mongo
- Experience in trading and Middle office functions a bonus but not essential
- Monitoring and Automation Tools: Advance-level proficiency with batch scheduling tools (e.g., Autosys) and enterprise monitoring systems (e.g., ITRS Geneos).
Development Value:
- You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
- Work-Life Balance - At Citi, we offer flexible work plans that give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours.
Nice to have Skills:
- Technical Expertise: Act as the primary subject matter expert for Prime Brokerage or Securities Lending application functionalities, architecture, and interdependencies.
- Regulatory and Compliance Assurance: Understanding ternal regulatory mandates (e.g., SFTR, Dodd-Frank).
- Domain Knowledge: Comprehensive understanding of the trade lifecycle, including trade booking, collateral management, and settlement cycles.
- Familiarity with industry-standard Securities Lending platforms (e.g., Equilend, Pirum) and associated data interfaces
Qualifications:
- Experience in an Application Support role.
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
Education:
- Bachelor’s/University degree or equivalent experience
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
· 27 days annual leave (plus bank holidays)
· A discretional annual performance related bonus
· Private Medical Care & Life Insurance
· Employee Assistance Program
· Pension Plan
· Paid Parental Leave
· Special discounts for employees, family, and friends
· Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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