Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi technology are seeking a highly motivated IT professional to join our Production Services team support group in Belfast.
The Prime Finance support group provides technical and business support for Citi’s Prime Finance Application stack, encompassing Prime brokerage and Securities Lending business streams. The applications are business critical, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations.
Role / Position Overview:
We are searching for a highly motivated and enthusiastic person who will drive front line support functions as part of the Prime Finance Support team. We work in partnership with the business running the production platform, providing quick resolutions to their issues, drive stability, efficiency and effective improvements to help us and the business succeed.
The role will entail working closely with business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of the Prime Business. You will be working closely with your counterparts in India, UK, Hong Kong, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.
Key Responsibilities:
- Provide direct user support for critical Prime Applications.
- Support for all Prime business issues.
- To develop, maintain and enhance monitoring solutions within the decided monitoring solution.
- Mansging requests from the central ticketing queue - handling all incoming business requests during core business hours.
- To ensure that the platform is operational for business during all business hours.
- Onboard new systems for support.
- Complete application support stability projects to improve current operational processes.
- Work with development teams to ensure change management process is implemented correctly.
- Create proactive solutions to ensure systems are resilient
Skills:
- Excellent interpersonal and communication skills
- Advanced experience with Unix/Linux operating systems, complex SQL queries, and financial messaging technologies (e.g., Solace, MQ, Kafka).
- Databases - Sybase, Microsoft SQL (Oracle/DB2 a plus) and Mongo
- Experience in trading and Middle office functions a bonus but not essential
- Monitoring and Automation Tools: Advance-level proficiency with batch scheduling tools (e.g., Autosys) and enterprise monitoring systems (e.g., ITRS Geneos).
- Technical Expertise: Act as the primary subject matter expert for Securities Lending application functionalities, architecture, and interdependencies.
- Regulatory and Compliance Assurance: Understanding of external regulatory mandates (e.g., SFTR, Dodd-Frank).
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
· 27 days annual leave (plus bank holidays)
· A discretional annual performance related bonus
· Private Medical Care & Life Insurance
· Employee Assistance Program
· Pension Plan
· Paid Parental Leave
· Special discounts for employees, family, and friends
· Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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