Prime Brokerage Client Service Representative - Associate

Job Description
Join us to redefine client experiences with innovation, data-driven insights, and seamless operations in prime brokerage!
As a Prime Brokerage Client Service Representative in EMEA Prime Client Operations Team, you will own operational client experience for our cash equity and repo financing prime clients. You will play a crucial role in a world where new ideas and technology can be easily replicated, making the operational client experience a key factor for clients when choosing their prime broker. You will define and enhance the operational client experience in four key areas. Firstly, you will partner with clients to design efficient operational models from trade capture through to settlement. Secondly, you will provide best-in-class operational risk management. Thirdly, you will leverage data to present trends and influence the behavior of clients, internal teams, and any third parties involved. Finally, you will design innovative solutions through digital automation platforms.
Job Responsibilities

• Manage operational Risk Management.
• Ensure trades are captured and settled in an accurate, timely and efficient manner
• Manage failing settlements to minimize risk and penalty charges.
• Partner with clients and internal teams to ensure that cash and positions are reconciled accurately
• Build trusting, credible client relationships through responsive, high quality client service which includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary.
• Monitor themes using our data analytics platforms and use a data driven approach to influencing client and broker behavior

Required Qualifications, Capabilities, and Skills

• The ability to act and communicate with humility, empathy and kindness.
• Proven track record of being a subject matter expert (any product or workflow) in a previous role
• Proven ability to articulate complex concepts in a simple, digestible way to varied audiences
• A very disciplined attitude to operational risk management. Takes pride in doing the 'simple' things consistently well.
• The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behavior
• The ability to bring multiple groups together to solve a problem and hold people accountable for their actions.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with the settlement and mechanics of cash equities, bonds and repos
• Ability to independently automate manual processes using digital automation tools
• A naturally curious thinker with a hunger to learn and teach others.
• An optimistic approach to problem solving. Views problems as opportunities and not roadblocks.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.