The Post-Trade Client Services & Risk Analyst assists with the on-boarding of new clients & platforms, works to engage customers on new initiatives, builds & maintains those relationships & provides day to day support. The incumbent will successfully handle, escalate operational & customer-related issues while demonstrating strong communication skills. They support operational trade and end-of-day workflows, contribute to internal projects, & document enhancement requests related to current operational processes.
Principal Accountabilities:
Demonstrate mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives and most internal operational processes, particularly account set-ups and trade submission workflows
Effectively and efficiently solve client and operational issues, with assistance as necessary
Support CME Group's effort to develop innovative enhancements that improve our team and our customers' experience, including documenting firm enhancement requests, suggesting ideas to improve the customer experience and improve internal processes and generate a plan to implement the enhancement or idea
Provide excellent customer service across all asset classes and initiatives
Develop strong relationships with customers by providing clear/professional responses to client queries, assisting with customer calls and/or in-person visits, developing strong relationships with customers, providing day to day support of customer questions
Skills and Software Requirements:
Bachelors degree in Business, Finance, or related field
Must work well in a team environment
Self-motivated individual
Capability to work independently with minimal supervision
Excellent written and verbal communication skills
Proficiency in Microsoft Office preferred
Strong analytical, quantitative, and organizational skills
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CME Group: Where Futures are Made
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
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