This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Issuer Partnerships Manager, Europe
Adyen is looking for an Issuer Partnerships Manager in Europe as we build our partnerships across key card issuers. This role will be focused on building and nurturing relationships with card-issuing banks and financial institutions, aiming to significantly improve authorization rates and overall payment performance for Adyen's merchants. By establishing and leveraging these issuer partnerships we want to establish deep, data-driven alliances with issuers, elevating payment performance and driving industry-leading value.
What you’ll do:
- Build Strategic Relationships: Develop and maintain high-level relationships with key card-issuing banks and financial institutions, moving beyond transactional interactions to strategic partnerships and exploring new joint opportunities and solutions
- Drive Performance Optimization: Implement data-driven strategies to proactively monitor BIN/MID performance, identify trends, troubleshoot decline rates, and optimize transaction types to enhance authorization rates and reduce unnecessary declines
- Resolve Operational Challenges: Act as a dedicated point of contact for day-to-day problem-solving, collaborating together with account managers, issuers, and internal support teams to resolve issues efficiently and establish clear escalation paths
- Advance Data & Innovation Partnerships: Lead discussions and initiatives for enhanced data sharing, issuer education, and joint cost-reduction efforts, contributing to innovation and the adoption of new standards and protocols within the payment ecosystem
- Collaborate on Process & Tooling Automation: Work closely together with internal teams, including Merchant Data Analytics and Merchant Observability, to design, develop, and implement standardized, repeatable workflows, robust monitoring systems, and automated tools
Who you are:
- 5+ years of experience in payments, acquiring, or card networks, demonstrating a unique blend of operational expertise and strategic thinking
- Proven payments industry expertise and a deep understanding of issuer transaction behavior and risk setups, enabling you to leverage issuer-specific insights to optimize authorization rates and overall payment performance
- Experience developing and implementing performance monitoring programs, utilizing dashboards, alerts, and data analytics to proactively identify trends, diagnose issues, and drive resolution, or other demonstrated experience with data science and analytics.
- Exceptional relationship management and negotiation skills, with a track record of building and maintaining high-level relationships with key issuing banks and navigating hierarchical structures to foster strategic partnerships
- Exceptional communication and negotiation skills, with the ability to influence both internal and external stakeholders across different functions and organizational levels
- Comfortable operating in a fast-paced, high-growth environment
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
